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ThomasMcAuley
Participant
November 30, 2016
Question

FM is corrupting my files

  • November 30, 2016
  • 2 replies
  • 225 views

FM is corrupting my files when I save a book, leaving temp .fm files, sometimes losing the .fm completely. FM also crashes when I do book updates. It's happened on three separate projects, all using very different templates. All unstructured. I'm on Win10. I've replicated the problems on all three of my Win10 machines, a Surface Pro 3, a Surface Pro 4 and a desktop. I recently rebuilt my Surface Pro 4, so it's completely clean and standard. My projects are stored in Dropbox, but the problem also appears when located on the local disk. No idea what's going on. Help!

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2 replies

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
November 30, 2016

My projects are stored in Dropbox, but the problem also appears when located on the local disk.

Sounds like Kunal has you covered, but I'm going to add that it took me a while to figure out that I was having similar issues because I was working on Dropbox. Once I moved the files to a local drive (and backed up the project folder to Dropbox at the end of each day) the issues disappeared.

~Barb at Rocky Mountain Training
K
Adobe Employee
ksaini
Adobe Employee
November 30, 2016

Hi Tom,

Could you please share on which Version/build of FM you are on, also please share the crashlogs.

In the mean time you can try cleaning the app data. Go to Start -> %appdata% ->Adobe -> FrameMaker and rename folder with current version to {version}_backup and relaunch FM.

Thanks

Kunal

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