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Gail Bergan
Inspiring
September 19, 2013
Answered

FM keeps thinking I only have a trial version

  • September 19, 2013
  • 2 replies
  • 1041 views

Hi folks,

I upgraded to FM 11 more than a year ago, right after it came out. Now, every time I open it, it thinks I'm working off a trial version and prompts me to 'continue trial', 'buy,' etc. This maddening behavior just started recently when I purchased the Creative Cloud, even though FM is not part of that package. Any idea how to get rid of this annoying message?

Gail

    This topic has been closed for replies.
    Correct answer Arnis Gubins

    I've also got CC apps installed and it hasn't affected any of my FM installs.

    IIRC, the "Buy" option allows you to enter the serial number. Try this route to re-enter your FM serial number. If this doesn't work, then a full re-install (after uninstaling) may be the next step. As a last resort, you'll need to contact Tech Support.

    2 replies

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    September 19, 2013

    > I upgraded to FM 11 more than a year ago ...

    Just FM, or the Tech Comm Suite?

    Some TCS aps are also in CC so installing cloud might have "reset" the time bomb for the shared components.

    I would think that uninstalling, re-installing and re-activating TCS would fix this.

    G
    Gail BerganAuthor
    Inspiring
    September 19, 2013

    No, just standalone FM.

    Arnis Gubins
    Arnis Gubins
    Inspiring
    September 19, 2013

    Are you getting a countdown showing how many days are left?

    If so, then something got messed up in your internal licensing database. You may need to contact Adobe Tech Support on this.

    G
    Gail BerganAuthor
    Inspiring
    September 19, 2013

    Yes.

    Arnis Gubins
    Arnis GubinsCorrect answer
    Inspiring
    September 19, 2013

    I've also got CC apps installed and it hasn't affected any of my FM installs.

    IIRC, the "Buy" option allows you to enter the serial number. Try this route to re-enter your FM serial number. If this doesn't work, then a full re-install (after uninstaling) may be the next step. As a last resort, you'll need to contact Tech Support.

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