FM11 crashes when I try to open a file from a book

@Meera,

Check the consfile.txt found in the same location as the FM crash log. This may provide a clue as to what happened.

Can you open the files in the book directly from FM? Are there any warning or error messages? Are they older versions of FM files?

Try creating a new FM book file.

I have the same problem periodically. Have you looked at the file referenced?

My header infor reads:

=== Header Begin ===

Internal Error: 11004, 21860591, 20722943, 20723475

FrameMaker 11.0.0 for Intel

Build: 11.0.0.380

Window System: MSWindows

Operating System: Windows NT 6.1 (major.minor.build: 6.1.7601 Service Pack 1)

Generated on: Wednesday, January 15, 2014 4:09:20 PM

To file: C:\Users\joe\AppData\Roaming\Adobe\FrameMaker\11\FrameLog_14.01.15_16.09.20_2.txt

=== Header End ===

I'm not sure what's up with the Operating System line in this file. I have Win 7 SP 1.

I wonder if you have the same Internal Error, Frame and Build Number? Have you updated your Adobe Apps recenty to the latest and greatest? I have not. Our IT team locks us out from updating. If you have the same build, try updating Frame.

I seem to get the error more often when I work files on networked drives. I experience it less when I work locally on the local hard drive.

Hope this helps.