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anne-catherineb39500433
Participant
May 7, 2015
Answered

FM11 frequent crash on updating/creating cross references

  • May 7, 2015
  • 2 replies
  • 310 views

my colleagues and I frequently encounter FM11 crashes when updating or creating cross references, usually when working with books, and when creating or solving cross references across various files in the book, for example when updating the revision history.

The internal errror is most often referenced 11004. There can be a few crashes a day for some of us.

Is anyone else in the community encountering teh same issue?

This topic has been closed for replies.
Correct answer Jeff_Coatsworth

Sorry, haven’t had any crashes in FM12 since upgrading – I used to get crashes almost daily in FM11 when adding xrefs to docs (that was a known bug due to scrolling within the xrefs selection list).

EDIT- messed up my versions - FM11 has the bug with xrefs crashing - it's caused by a memory leak issue when using the scroll wheel on your mouse within the xref panel. It's a known bug and was fixed in FM12.

2 replies

anne-catherineb39500433
Participant
May 11, 2015

Many thanks for your feedback Jeff.

There is defintely an issue when scrolling the list of item to insert a cross reference with FM11. It's good to read that the bug was fixed in FM12.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity ExpertCorrect answer
Community Expert
May 7, 2015

Sorry, haven’t had any crashes in FM12 since upgrading – I used to get crashes almost daily in FM11 when adding xrefs to docs (that was a known bug due to scrolling within the xrefs selection list).

EDIT- messed up my versions - FM11 has the bug with xrefs crashing - it's caused by a memory leak issue when using the scroll wheel on your mouse within the xref panel. It's a known bug and was fixed in FM12.