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R
ReneSteph
Known Participant
June 5, 2014
Question

FM12.0.2 crashes on exit

  • June 5, 2014
  • 1 reply
  • 263 views

Hi All,

Has anyone else had problems with FM 12.0.2 crashing every time you exit the program, regardless of whether any files are open? I just installed it on a new Dell Precision M4800 w/ Win7Pro and spent literally all day yesterday on the phone with Adobe Tech Support just to get the 12.0.2 patch installed. I have crushing deadlines this month and cannot lose another day to tech support's lengthy and cumbersome troubleshooting scripts....  Any ideas?

Thanks,
Rene

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    1 reply

    Arnis Gubins
    Arnis Gubins
    Inspiring
    June 5, 2014

    Sounds like something got corrupted during your installation (I'm assuming that you were updating from the 12.0.1 patch.) Did you install using admin privileges? Have you already rolled back the update and re-installed?

    R
    ReneStephAuthor
    Known Participant
    June 6, 2014

    When on with Tech Support, we downloaded the latest installer that includes the 12.0.1 and 12.0.2 patches with the installer, and it ran like a champ, except for the ungraceful exits. In a fit of desperation, I started thinking maybe it was an underlying issue with something larger or more pervasive than Adobe, so I made sure the Win7 OS had the latest updates. This sped up the machine but didn't solve the ungraceful exits. Then, just for "good measure" I ran MalwareBytes (anti-malware software, free version) and found a bunch of malware, which I then quarantined and restarted the PC. After that, FM  no longer has ungraceful exits, the whole OS functions faster, and overall performance is improved. I find it interesting that the most noticeable symptom was manifested in FM as ungraceful exits, but ultimately the root cause was malware. Thought I should provide that tidbit here for future benefit.

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