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FieryPantone
Legend
November 12, 2014
Question

FM12 ahead! but what do I need to warn our tech support about before they try and install?

  • November 12, 2014
  • 2 replies
  • 236 views

My manager, who has been pushing (not to say kicking and shoving) on my behalf for some months, has come to my desk and told me that our request for FM12 and whatever-the-latest-CS is has been approved. In fact, even, acted on; so tech support are now ready to install. afaik, I'm due to receive FM12, Acrobat Pro, PhotoShop, Illustrator, InDesign and Bridge …

Before I let tech support loose, what helpful advice do I need to give them: I seem to remember it's important to install FM before Acrobat, and/or make sure FM does not sneakily install PDF Creator … any other gotchas to be aware of? Also, is it feasible to leave FM10 on the PC for a while so I can get used to FM12 and not find I've hit a problem that stops me working?

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2 replies

Bob_Niland
Community Expert
Bob_NilandCommunity Expert
Community Expert
November 12, 2014

What version of Windows (Vista, 7, 8, 8.1) ?

32 or 64-bit?

What CPU (and if spIntel, does it have hardware virtualization, or is that fused off just because you didn't pay enough)?

Although FM10 might work with the PDF code coming in with CS and/or TCS, it might be safer to re-install 10 in a VM (Virtual Machine, such as "XP Mode" on Win7 Pro/Ent/Ult, but not Basic/Home/Prem).

In any case, for a native install of FM12 or the latest TCS, and CS, I'd be tempted to install CS first, then tell the FM or TCS installer to NOT install the PDF components (otherwise the Deminimus Distiller in FM/TCS will trash the real one in CS' Acrobat Pro).

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FieryPantoneAuthor
Legend
November 13, 2014

Thanks for the input! [btw, the forum seems to be asserting I'm only replying to Error1703. Not so: all contributions read and acknowledged]

As for the platform, I can confidently say Windows 7 … and, even, Intel Core 2 V Pro; both these are flashed on colourful stickers :-} don't know about the bit-count, though I note that the Start menu offers both IE and IE 64-bit.

As for reinstall to a VM, it sounds convincing, but whether I'll be able to negotiate it with tech support is uncertain.

"CS first, then FM with no PDF" is the advice I'll give. Fingers crossed that since I'm the lone user, tech support will send round a Real Human rather than waste time trying to write an install script :-}

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 12, 2014

If you’re talking about TCS5, it’s fine to have prior versions of TCS installed too – the only exception is Acrobat – it doesn’t play nice with multiple versions of itself. I would uninstall it first before installing TCS5.

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