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shackindawoods
Inspiring
Jun 17, 2017 4:09 AM UTC
Answered

FM12 crashed when I opened the import file window, will not restart.

Seems like there must be an easy fix for this. There was no error message, the windows all went weird though. Have been using FM extensively for half a year, first problem like this.

I did do a computer restart.

Thank you.

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    shackindawoodsCorrect answer
    Inspiring
    Jun 21, 2017 12:22 AM UTC

    After two days with Adobe support installing and uninstalling programs, it was clear my old Acrobat version wasn't going to play with FM's Distiller and so just downloaded latest Acrobat. All seems ok so far. Everyone lost money on this one, me nearly four days of billable hours.

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    2 replies

    shackindawoodsAuthorCorrect answer
    Inspiring
    Jun 21, 2017 12:22 AM UTC

    After two days with Adobe support installing and uninstalling programs, it was clear my old Acrobat version wasn't going to play with FM's Distiller and so just downloaded latest Acrobat. All seems ok so far. Everyone lost money on this one, me nearly four days of billable hours.

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Jun 20, 2017 8:06 PM UTC

    What's happening when you fire up FM (by itself, not with a doc) - do you get any messages appearing?

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