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Pedalleurke
Pedalleurke
Participating Frequently
February 15, 2017
Question

FM2015 crashing when opening FM8.1 files

  • February 15, 2017
  • 2 replies
  • 967 views

Hi there

When using FM 2015 to open all chapter files in any FM 8.1 book of our legacy documentation, FM crashes after executing the task (Internal error). FM first says conversion will take place, then opens all files, goes into "not responding" and crashes. Crash is not on one particular file or book.

Books open fine in FM 2015 on other machines.

Tried the following:

  • checked software updates: OK
  • de-installing/re-installing FM2015: no result
  • opening chapter files one by one, still crash after last file opened
  • If colleague opens the files and saves them as FM2015 files, I have no issue opening them, so I guess something goes wrong doing the conversion.
  • I do have full admin rights on my machine and on the maker.ini.
  • only workaround no is to open the recovery files afther the crash and save them as originals, but this is not an option considering the large number of files in the books

I can send the error report FM generates upon crashing.

thanks

Dave

Message was edited by: Jeff Coatsworth All refs changed from FM2017 to FM2015

    This topic has been closed for replies.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    February 15, 2017

    The fact that you said that they upgrade fine on another machine, but not on yours indicates that there's something going on with your machine's instance of FM2015. You have 2 approaches - try to figure out what's different between the "good" install & your "bad" install or, just let the other machine do the upgrading and carry on from there. Your choice ;>)

    Pedalleurke
    PedalleurkeAuthor
    Participating Frequently
    February 15, 2017

    Hi Jeff,

    Unfortunately the other machine actually belongs to a subcontractor in another location. I'm afraid I won't get away with asking them to pre-process all those books :-).

    By the way it should be FM2015 of course...

    I'm indeed trying to figure out what the difference is between the machines and found some tips on this forum as well, but until now no joy...

    best regards

    Dave

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    February 15, 2017

    Are you saying that all refs to FM2017 should read "FM2015"? I can change that (probably), but you know that FM2017 just got released, right?

    K
    Adobe Employee
    ksaini
    Adobe Employee
    February 15, 2017

    Hi Dave,

    Please share crash logs to me at ksaini@adobe.com.

    Just want to double check if this crash is happening on more than one machine.

    Thanks

    Kunal

    Pedalleurke
    PedalleurkeAuthor
    Participating Frequently
    February 15, 2017

    Hi Kunal,

    I just sent you the most recent log. I'm on win7 SP1 by the way.

    thanks

    David

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