FM2019 Hard Crash when opening Book file

Question

Need some guidance here:Any time I try to open a Book file with FM2019, the program hard crashes. Even trying to create a New Book will crash FM. Opening a Book file from a different folder has the same effect: Frame 'thinks' about it for a minute or so, then 'trips over its feet and falls on its face'. This behavior just started a week ago; a removal and reinstall didn't help. I do have one hard-and-fast restriction: I cannot share Book files as they are proprietary.  I'm running out of hair to pull out; any help is much appreciated. Thanks to any and all who can help.

Winfried Reng · Accepted Answer

When this started now, something had to happen.

Is your FrameMaker version up-to-date? What's the exact version number?

Can you open book files, when you deactivate your anti-virus software?

Does FrameMaker create any dump files or crash logs? These are here:

c:\Users\xxx\AppData\Roaming\Adobe\FrameMaker\15\

You could also close FrameMaker and rename this folder from 15 to e.g. 15_backup and then start FrameMaker again. FrameMaker will recreate this folder.

Or do the same with the Linguistics folder:

AppData\LocalLow\Adobe\Linguistics

Sometimes this helps.

Best regards

Winfried

K.Daube · Answer

Eric (if I take it right), try this:- In FM-15 (aka 2019) open a good document or create a new one- Use ESC, o, H (heroic open) to get a prompt for the file selection- Select the book file in question This function can open many sorts of damaged FM files - but miracles are not always possible.See also https://www.daube.ch/docu/files/compendium.pdf#page=507 Open damaged file anyway.

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