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LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
Jul 17, 2020 2:01 PM UTC
Question

FM2020 - missing items from Help menu

The Help menu is supposed to provide access to the third-party plug-ins and training courses. I'd swear those items were there when I installed FM2020 yesterday, but they're not appearing now. I do have a bunch of plugins in place, but I don't think any of them affect the Help menu.

 

Has anyone else seen this or am I an edge case again?

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    8 replies

    LinSims
    Community Expert
    LinSimsCommunity ExpertAuthor
    Community Expert
    Jul 17, 2020 4:04 PM UTC

    Bug entered: https://tracker.adobe.com/#/view/FRMAKER-9078

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    Adobe Employee
    Amitojsingh
    Adobe Employee
    Jul 18, 2020 3:02 AM UTC

    Thanks for sharing Lin, we will get this looked into.

     

    Regards

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    LinSims
    Community Expert
    LinSimsCommunity ExpertAuthor
    Community Expert
    Jul 19, 2020 12:48 AM UTC

    I did get it working. Basically, I opened the menus.cfg file from the structured directory, found the section detailing the new entries, and copied and pasted it into the three menus*.cfg files in the unstructured directory. Weirdly, just restarting FM2020 didn't work, but a restart of the machine later and I have the entries. Looks like someone just forgot to add them into the unstructured menus files.

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    LinSims
    Community Expert
    LinSimsCommunity ExpertAuthor
    Community Expert
    Jul 17, 2020 3:43 PM UTC

    The missing entries are in the Help menu in the Structured FrameMaker view, but not if you switch to the FrameMaker view.

     

    I tried copying the three .cfg files from the menus directory over from the Structured to the Unstructured view, but they still don't appear when I click Help. No idea why and I've spent enough time on this. Guess I'll report it as a bug, since it is.

     

    I guess if I need to look at those options, I'll have to switch back to the structured view. 

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    LinSims
    Community Expert
    LinSimsCommunity ExpertAuthor
    Community Expert
    Jul 17, 2020 3:20 PM UTC

    Yep. They're definitetly missing from the menus.cfg file, and I have no idea why. I hadn't edited that file.

     

    I'll try removing that file and reinstalling again to see what the installation puts in. Maybe I can save that to another directory and just add the missing information back and see if it stays.

     

    This is so weird.

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    LinSims
    Community Expert
    LinSimsCommunity ExpertAuthor
    Community Expert
    Jul 17, 2020 3:13 PM UTC

    And they're gone again ... It's as if the options are being removed after the first time I look at the help menu.

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    LinSims
    Community Expert
    LinSimsCommunity ExpertAuthor
    Community Expert
    Jul 17, 2020 2:53 PM UTC

    Nope. My problem is that I copied the Unstructured Workspaces folder over form 2019 to 2020 because I wanted to keep my personalized setup. And the toolbars are, of course, the 2019 version.

     

    I had to deinstall and remove all preferences, but those options are now back. Now to be a bit more careful about recreating the Workspace!

     

     

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    frameexpert
    Community Expert
    frameexpertCommunity Expert
    Community Expert
    Jul 17, 2020 2:10 PM UTC

    Hi Lin, They are visible in my copy, which may be older than yours: 16.0.0.734.

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