Skip to main content
_
_Karen_Robbins_
Known Participant
June 23, 2008
Question

FM8 Crash on Launch (Internal Error)

  • June 23, 2008
  • 12 replies
  • 1471 views
Symptoms: Crash on launch and internal error screen, similar to those described in other threads ("Internal Error 8004, 6965356, 4565475, 5303539. FrameMaker has detected a serious problem and must quit."). This happens when launching the program directly, not while working on a document--so it does not appear to involve graphics, PDF creation, or other functions described in those threads.

I have removed FM8 and re-installed, but the result is the same. I am using v8 (originally including latest patch; new install straight from original CD so no updates applied) on Windows XP SP2 through Parallels (Mac G5). It works fine on another Mac (same configuration). I do not have an earlier version of Frame for Windows. I'm very unfamiliar with Windows--use it only for Frame--so most of the troubleshooting steps in the KB seem foreign to me.

Any ideas?
    This topic has been closed for replies.

    12 replies

    Show previous replies
    A
    Anonymous
    June 23, 2008
    What specific version (from Help > About, the "pxxx" designator) are you using (straight from original CD doesn't necessarily tell us). Why haven't you applied any updates?

    Also, be sure your system has a default printer set up, ideally the "PDF virtual printer" usually called "Adobe PDF" that is set up by Acrobat (if you have the full Acrobat program) or by the Distiller-only install that comes with FM.
    _
    _Dennis_Brunnenmeyer_
    Participating Frequently
    June 23, 2008
    Karen...

    How much RAM memory and free disk space is available in each of these Macs? You say that they are configured the same, but that is open to interpretation.

    Dennis....
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices