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dorothea.per
Known Participant
February 22, 2021
Question

font issue - helvetica italic keeps on showing crashe characters

  • February 22, 2021
  • 3 replies
  • 1175 views

well, this is odd and i would like to know if anyone had a similar issue,

i have been dealing with a client that uses helvetica font and i am working 

on a simple CE language, the issue is where font turns to italic,

then all specia characters for ES or DE seems corrupted,

a fellow worker prints my file and everything looks fine at his pc,

am i doing something wrong??

 

    This topic has been closed for replies.

    3 replies

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    February 23, 2021

    As I recall (and based on the instance on my machine), Helvetica is a legacy 8-bit ISO 8859 (Code page 1252) font, and not Unicode. The Unicode instance of it might be named Helvetica Neue. The original Helvetica was available as Type1 or TTF.

    With that context, the top suspects here might be:

    • The document is Unicode, but the local font is legacy, and doesn't populate the code points.
    • The decoration isn't Italic, but Obliqued, which is something that FM can do if: Type1 font .AND. currently configured printer is PostScript, Acrovat, or otherwise Ps-emulating.
    D
    dorothea.perAuthor
    Known Participant
    February 23, 2021

    yes printer is postscript acrobat, 

    but i did not understand, is there something i should do?

     

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    February 23, 2021

    dorothea.per: is there something i should do?

    It might help the helpers here if you could tell us what a typical intended glyph was (code point), and what it rendered as.

    Cagataytech
    Cagataytech
    Known Participant
    February 23, 2021

    Just an idea to check. Is your coworker's OS set to Spanish or German in the local and regional settings? I had this issue on our Indesign manual projects for almost 5 years and recently discovered that setting the local and regional settings to the language used in the manuals does solve the issue automatically.

    W
    Community Expert
    Winfried RengCommunity Expert
    Community Expert
    February 22, 2021

    Hi Dorothea,

     

    Are you sure that you have the italic Helvetica font installed? Can you check in your font folder? Can you compare this with your coworker?

    Did this work before?

    Other applications like Word calculate a new artificial, slanted font, when e.g. an italic font is missing.

    FrameMaker wants the exact font, which is correct.

     

    Best regards

     

    Winfried

     

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