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T
TRE_1969
Participant
September 9, 2011
Answered

Frame 10 Distiller error

  • September 9, 2011
  • 3 replies
  • 2888 views

Hello,

I'm new to FrameMaker, and the only person in my department with Frame 10 (everyone else has Frame 9). After creating a .ps file and attempting to create a .pdf, I received the following error message:

%%[ ProductName: Distiller ]%%

%%[Page: 1]%%

%%[Page: 2]%%

%%[Page: 3]%%

%%[Page: 4]%%

%%[Page: 5]%%

%%[Page: 6]%%

%%[Page: 7]%%

%%[Page: 8]%%

%%[ Error: undefinedresource; OffendingCommand: findresource; ErrorInfo: CharOffsets --index-- --add--}

/AdobeMyungjoStd-Medium-hf

/WinCharSetFFFF-H

/AdobeMyungjoStd-MediumH

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

Interestingly, if I saved all the files and the book as Frame 9, my colleagues were able to create both a successful .ps and a .pdf.

Has anyone encountered anything like this?

Thanks so much for your help.

Tom

    This topic has been closed for replies.
    Correct answer Harish_Dhawan

    Hi Tom,

    Please try the following:

    - Make sure the fonts specified in the error log (Adobe Myungjo) are present in "c:\windows\fonts" on your system. If not, copy them from "\fminit\fonts\adobe" to "c:\windows\fonts".

    - Retry saving as PDF (if it doesn’t work, restart FrameMaker and try again.)

    ~Harish

    3 replies

    H
    Harish_DhawanCorrect answer
    Participating Frequently
    September 12, 2011

    Hi Tom,

    Please try the following:

    - Make sure the fonts specified in the error log (Adobe Myungjo) are present in "c:\windows\fonts" on your system. If not, copy them from "\fminit\fonts\adobe" to "c:\windows\fonts".

    - Retry saving as PDF (if it doesn’t work, restart FrameMaker and try again.)

    ~Harish

    T
    TRE_1969Author
    Participant
    September 16, 2011

    Hi Folks,

    The error was caused by missing fonts. I finally got IT to install all the missing fonts and the error went away.

    Thanks so much for all your help! :-)

    T

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    September 9, 2011

    What happens when you try printing straight to the Adobe PDF printer instance (it should be your default printer within FM)?

    T
    TRE_1969Author
    Participant
    September 9, 2011

    Unfortunately, I get the same error.

    Dov Isaacs
    Dov Isaacs
    Legend
    September 9, 2011

    What OS are you running under? If Windows XP, you need to install the Microsoft patch (available from Microsoft at http://support.microsoft.com/kb/952909/en-us) to fix a GDI text error affecting PostScript printing. The problem does not affect Vista or Windows 7.

         - Dov

    - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
    T
    TRE_1969Author
    Participant
    September 9, 2011

    Wouldn't my co-workers also have this error when printing from Frame 9? I'll check with IT about this. Thanks! :-)

    Dov Isaacs
    Dov Isaacs
    Legend
    September 9, 2011

    No, the problem for better or worse is not consistent from system to system. It depends on what is currently in the system font cache. In fact the short term “fix” for the problem is to delete the system's font cache file and immediately reboot. That was what temporarily fixed the problem for users prior to the Microsoft patch being made available.

              - Dov

    - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
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