Skip to main content
TdeV1
Inspiring
May 14, 2014
Question

Frame 12 install options question

  • May 14, 2014
  • 2 replies
  • 433 views

In the Frame 12 install, a box comes up with Options:

-Adobe Framemaker 12  1.3 GB

On the side panel is a tick box with Adobe Framemaker and then indented under that is Adobe PDF Creation Add-On XI 156 MB

-Adobe ExtendScript Toolkit CC

Here are my questions:

Is the "Adobe PDF Creation Add-On XI 156 MB" a crippled Acrobat XI?

(I've been told yes. As I have Professional Acrobat XI, I don't want this.)

If I uncheck the "Adobe PDF Creation Add-On XI", it unchecks the Adobe Framemaker12 box above it

BUT DOES NOT UNCHECK the Adobe Framemaker 12 (1.3 GB) box on the left.

I can't find any documentation about what is included in this package.

Do I want these files?

This topic has been closed for replies.

2 replies

Inspiring
May 14, 2014

Since you have Acrobat XI Pro, you want to deselect the box for the PDF

Creation Add-on. The add-on is a stripped down version of Acrobat XI and

will break your full Acrobat installation. Your full Acrobat version is

preferable to the add-on because it has more features.

Jeff_Coatsworth
Community Expert
Community Expert
May 14, 2014

Deselecting the PDF Creation Add-on shouldn’t deselect the FM12 installation – check with Adobe Support. Install issues are a freebie call usually.

TdeV1
TdeV1Author
Inspiring
May 14, 2014

Adobe support is pretty darn useless. First I had to go through a long phone tree, to get an 800# to call and then after another set of options, there were NO choices for Framemaker.

I've been communicating with someone half a world away and their answers are not very knowledgeable. And it's taking half an hour to get those.

Jeff_Coatsworth
Community Expert
Community Expert
May 14, 2014

Try the TCS team:

Contact Adobe Support for Adobe Captivate, Adobe RoboHelp, Adobe FrameMaker, Adobe Tech Comm. Suite & Adobe E-Learning Suite by dialing :

Via Phone: USA 1-800-833-6687 Option 2 > Option 5 > Option 3

Via Email: mailto:TCS.SUPPORT@adobe.com

You can dial this number for any customer service and technical question.