Frame 2015 crashing repeatedly

Forum|Forum|10 years ago
February 10, 2016
2 replies
2076 views

I just updated to patch #2 based on other crash-related posts, but I'm still crashing. I've got a landscaped file, book minimized to the left, one file open, and a large referenced Adobe Illustrator file almost filling the page. The size of the AI file is 1.65 MB. Frame seems to have trouble repainting the page. Very slow. The crash comes when I try to copy and paste a small text box from one spot to another. Frame hangs, I see "not responding" in the title bar, and then it crashes closed. I looked for the %appdata% crash log file referenced in another discussion but can't find it. How can I fix/avoid this?

Susan Colm

Hypertherm Inc.

This topic has been closed for replies.

M

Mike-Hardy

Participating Frequently

Your crash might be related to the crash that is described in this recent thread:

consitently crash pasting text frame into graphic frame

susan_colmAuthor

Participating Frequently

Thanks Mike-Hardy, I will reply to that thread to make sure they look at my log files in connection with that fix.

Jeff_Coatsworth

Community Expert

It’s a hidden folder – you’ll need to turn on the View hidden files option in Explorer

susan_colmAuthor

Participating Frequently

I was aware of that, so I went into Tools > Folder Options > View tab and made sure that "Show hidden files, folders, and drives" is selected, but I still don't see the %appdata% folder. What am I doing wrong?

Jeff_Coatsworth

Community Expert

Depending on your FM version & O/S, the path is C:\Users\user_name\AppData\Roaming\Adobe\FrameMaker\12

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