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markw69566490
Known Participant
April 10, 2018
Answered

Frame 2017 cannot print to PDF or PS or Printer as of April 6, 2018

  • April 10, 2018
  • 17 replies
  • 27124 views

Since a major update to Windows 10, installed April 6 2018, I cannot generate a PDF. Nothing happens. When trying to output to PS of send to a printer, I get the error dialog - Cannot print because the selected default printer is not compatible with FrameMaker. (Cannot query escape 768.) I have Creative Cloud tools as well, in particular Acrobat DC. Running Windows 10, Version 1803, OS Build 17133.1

    This topic has been closed for replies.
    Correct answer Matt-Tech Comm Tools

    Hi Mark,

    It was nice to chat with you in our screen session.

    Glad we could solve your problem with Save as PDF by choosing the CMYK option instead of RGB in the PDF Setup options.

    I wish I could give you a solid reason why this option makes a difference, I just know from experience that it's the more reliable choice for producing PDF from FrameMaker, and why it's part of the post I referred to earlier.

    17 replies

    Show previous replies
    K
    Kendall_Joseph-QSI
    Participant
    May 15, 2018

    Matt, thank you! That fixed it for me too. After an hour of setting changes and an Acrobat reinstall, changing from RGB to CMYK did the trick. Appreciate your help over the years, we've been using FM since 2014 successfully, and a big part of it was the training we got from you. Cheers.

    ~Kendall at Qualifacts

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    May 15, 2018

    Hi Kendall, nice to hear from you. I'll be in FL (Orlando) for the STC Summit next week.

    Glad to hear the RGB/CMYK setting cleared it up for you!

    Hopefully MS fixes their latest updaters to address the PDF issue soon.

    -Matt

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    R
    razlivintz
    Inspiring
    May 9, 2018

    I'm having the same problem with FM10, not being able to print at all in RGB, because of the Windows 1803 update.

    Switching to CMYK partially solves the problem (i.e. I can generate PDFs, File > Save Book As...), but all the docs are now pale and washed out (obviously...).

    Other suggestions for those needing the RGB profile?

    A
    Adobe Employee
    Amitoj
    Adobe Employee
    May 9, 2018

    Hi All

    Just to update you on the issue with Win 10, version 1803.

    With Win 10 (1803)

    1. File -> Save as PDF , RGB option selected is not working

    2. File -> Save as PDF, CMYK option selected is working

    3. File -> Print option is not working.

    We have isolated the cause of problem and it is related to "Printer Escape Function" which seems broken with version 1803. We have reported on this issue to Microsoft and working with our Partners team to get this resolved as soon as possible. In the interim, only workaround would be to move back to 1709 version of Windows 10.

    We will keep everyone updated as we hear back from Microsoft Team

    Regards

    Amitoj Singh

    Product Manager , Adobe Technical Communication Tools

    TCZwart
    TCZwart
    Inspiring
    May 7, 2018

    Hello Matt and others,

    Last saterday (5-5-2018) my computer was update to Windows 1803. Everything seams to be ok as far as I know, but printing to PDF printer from FrameMaker (2017) doesn't work any more. I get the same error: Cannot print because the selected default printer is not compatible with FrameMaker. (Cannot query escape 768.). Your advise to change CMYK in stead of RGB doesn't make any different.

    Printing with PDF printer in MS-Word works ok. Also other software has no problem so it must be a problem between FrameMaker and that PDF printer. By the way: save as PDF does work good, but takes a lot of more time to create a pdf.Any suggestions?

    Gert Zwart

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 7, 2018

    You're going to have to roll your Win10 version back - that seems to fix up the damage that MS has done to the PDF engine.

    S
    Community Manager
    Stefan GentzCommunity Manager
    Community Manager
    April 11, 2018

    Have you tried rolling back Windows Update 1803? Seems that there are a lot of issues with it and Microsoft has stopped public deployment. Today's Google is giving a lot of reports regarding this:

    https://www.google.de/search?q=Windows+10+Update+1803

    M
    markw69566490Author
    Known Participant
    April 11, 2018

    Stefan,

    Not yet, but early this morning I started reading some of the blogs on WIN10 1803, and now realize I should have not jumped at this update. It does look like it was a bad choice on my part.

    I don't think I have ever had to do a rollback, but will look into it.

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity ExpertCorrect answer
    Community Expert
    April 10, 2018

    Hi Mark,

    It was nice to chat with you in our screen session.

    Glad we could solve your problem with Save as PDF by choosing the CMYK option instead of RGB in the PDF Setup options.

    I wish I could give you a solid reason why this option makes a difference, I just know from experience that it's the more reliable choice for producing PDF from FrameMaker, and why it's part of the post I referred to earlier.

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    M
    markw69566490Author
    Known Participant
    April 11, 2018

    Matt and Others,

    In the end changing to CMYK does not work as equation clipping (see newer topic thread) becomes a serious issue. Under CMYK rendering to PDF the clipping can only be fixed with manually tweaking the bounding box on each equation that has a problem. This is a real pain!

    Granted on this version 1803 of Windows only CMYK allows a PDF to be produced, on an older version of Windows, version 1709 in this case, I can print to PDF in RGB with no issues and no clipping issues. When using CMYK on 1709 the clipping comes back.

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    April 10, 2018

    You'll need to use the Adobe PDF driver in your Print Setup.

    If you don't have the Adobe PDF driver available in Fm, you may want to check out this post

    Manually installing PDF Printer

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 10, 2018

    Can you print to the Adobe PDF printer instance using any other programs?

    M
    markw69566490Author
    Known Participant
    April 10, 2018

    Jeff,

    Yes I can. I just sent an Excel spreadsheet to my desktop using the PDF printer. FYI, when using FrameMaker I almost always use the File Menu to Save as PDF. This is what I just noticed as being broken. Frame flickers for a moment after I save to PDF, but nothing happens. I moved on to trying to print and tried setting other printers as the default, in addition to Adobe PDF, and I get the same error dialog box as mentioned in my original post.

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    April 10, 2018

    See http://techcommtools.com/framemaker-pdf-tips-and-tricks/

    for a list of things you can do to troubleshoot PDF output.

    -Matt

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
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