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timc97070132
timc97070132
Participating Frequently
Feb 28, 2019 3:27 PM UTC
Question

Frame 2019 new install won't launch

I installed TCS 2019 yesterday. Captivate, RoboHelp, Acrobat all launch successfully. However, FrameMaker fails to launch and I get a FrameMaker.exe - Application Error message stating "The application was unable to start correctly (0xc0000013). Click OK to close the application." Has anyone seen this before and found a solution?

I'm running Windows 7 SP1 on an i7 laptop, 16 GB of RAM, 200+ GB of disk space available. I've checked Java to make sure I'm running JRE 8; I am.

I have not removed TCS 2015 and don't want to until I know I can run the new version.

I've uninstalled and reinstalled the FrameMaker component of TCS 2019 several times with no success.

Thanks!

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5 replies

Bob_Niland
Community Expert
Bob_NilandCommunity Expert
Community Expert
Feb 28, 2019 7:48 PM UTC

re: running Windows 7 SP1 on an i7 laptop, 16 GB of RAM, 200+ GB of disk space available.

32- or 64-bit Win7?
And which width of FM/TCS?

I presume that 64-bit FM would, umm, decline to even install on Win7/32, but don't actually know.

Conversely, I suspect that FM/TCS-32 would install on Win7/64, but is there any downside to that?

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timc97070132
timc97070132Author
Participating Frequently
Feb 28, 2019 9:02 PM UTC

64-bit Win 7.

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timc97070132
timc97070132Author
Participating Frequently
Feb 28, 2019 9:02 PM UTC

And 64-bit TCS/FM.

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Feb 28, 2019 3:47 PM UTC

Give the FM folks a buzz at tcssup@adobe.com - it's probably some .NET version of something that's tripping it up. And btw, make sure you do all the updates - there's been a bunch and a fresh install doesn't include them already baked in ;>)

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    timc97070132
    timc97070132Author
    Participating Frequently
    Feb 28, 2019 6:58 PM UTC

    Thanks! I installed the updates but still no luck. I've contacted tcssup@adobe.com.

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