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LinSims
Community Expert
Community Expert
February 8, 2019
Question

Frame 2019 randomly goes blank: fix expected soon

  • February 8, 2019
  • 1 reply
  • 458 views

Over on the Frameusers email list, a list member has reported that Frame 2019 on Windows 10 (64-bit) will randomly blank the screen for a few seconds (sometimes longer) and then return to view. I was having the same issue on Windows 7 (64-bit). I haven't seen it since I  upgraded to Windows 10, but since that was only last Friday and the issue is intermittent, that's not entirely surprising.

Amitoj Singh has responded to the email list saying that Adobe has some leads on what might be causing the issue and that they expect to include a fix for it in Update 3, which should be released in March.

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1 reply

Barb Binder
Community Expert
Community Expert
February 8, 2019

Thanks for the update, Lin.

~Barb

~Barb at Rocky Mountain Training
LinSims
Community Expert
LinSimsCommunity ExpertAuthor
Community Expert
February 8, 2019

You're welcome. I forgot to say that Amitoj asked me to pass the information along.