Frame is missing a qrconf.xml file, when generating a QR code.

Forum|Forum|10 years ago
June 9, 2015
1 reply
414 views

We have several installations of FrameMaker 12.0.4.445 on Windows 7 64-bit. Two of our computers have a problem when trying to generate a QR code from the "Special" -> "Generate QR Code" menu item.

Instead of bringing up the dialog box, it immediately gets an error "Empty config file: C:\Users\{username}\AppData\Roaming\Adobe\FrameMaker\12\qrconf.xml".

This file does exist in that location. We checked the contents of the file against a machine that is working, and the file is identical between the working installation and the broken installation.

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

Any difference in user rights to that folder in machines that are working vs. those that aren’t? Just blue-skying ;>)

A

Anonymous

The file permissions were the same, but the owner was different...

The broken one was owned by the Active Directory user. The one that was working was owned by the local machine's "administrator" account.

So, on the broken machine, we changed ownership on the qrconf.xml to the local administrator account. But, it still didn't fix it, even after a restart of Frame...

I suspect that file permissions aren't the problem, because it says that the config file is "empty", not missing, or is unable to open the config file.

Jeff_Coatsworth

Community Expert

I wouldn’t expect a restart of FM to have any impact – restarting Windows would.

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