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sjaladi
Participant
April 10, 2020
Question

Frame Maker File Saveas PDF Error

  • April 10, 2020
  • 2 replies
  • 472 views
I have installed license Frame Maker 12 in my home laptop and when I try to save as pdf file I get the error message as follows:
 
'internal error 12004, 17691988,17692282, 20622517 Frame Maker has detected a seroius problem and must quit".
 
A fiel named "C:\Users\Sharmila-PC\AppData\Roaming\Adobe\FrameMaker\12\FrameLog_20.40.10_18.03.31.txt" has been generated which contains information that may help Frame development improve the product for future releases"
 
But could not found any such file logs. I could not find the AppData directory.
 
When I got the above error, I tried to uninstall the software and install again but still it gave the same error when I tried converting a frame maker file as PDF. My laptop is installed with Windows 8.
 
Could you please help me to sort out this issue. Appreciate your immediate response.
    This topic has been closed for replies.

    2 replies

    W
    Community Expert
    Winfried RengCommunity Expert
    Community Expert
    April 14, 2020

    Hi sjaladi,

     

    When FrameMaker quit when you tried to create a PDF, then try to print to a PostScript file first.

    Change the default printer to Adobe PDF. Then print to a PostScript file and distill the PS file with Acrobat Distiller.

    Does this work? Do you get any error message?

     

    Best regards

     

    Winfried

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 13, 2020

    It's a hidden file folder - change your view to see inside your AppData folder.

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