Skip to main content
Participant
October 4, 2018
Question

Frame Maker V15 (2019) preferences error

  • October 4, 2018
  • 2 replies
  • 251 views

I am getting a display error on the initial screen.

and I am getting the 15004 error trying to enter the preferences menu.  

as well as an initial error trying to either install or uninstall.

This topic has been closed for replies.

2 replies

Matt-Tech Comm Tools
Community Expert
Community Expert
October 4, 2018

Especially because you're crashing when entering prefs, delete your prefs folder per

http://techcommtools.com/find-framemaker-preference-folder/

-Matt

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
Jeff_Coatsworth
Community Expert
Community Expert
October 4, 2018

Contact FM support - tcssup@adobe.com - looks like something went sideways when you installed