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Participant
Oct 4, 2018 1:15 PM UTC
Question

Frame Maker V15 (2019) preferences error

I am getting a display error on the initial screen.

and I am getting the 15004 error trying to enter the preferences menu.  

as well as an initial error trying to either install or uninstall.

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2 replies

Matt-Tech Comm Tools
Community Expert
Community Expert
Oct 4, 2018 3:34 PM UTC

Especially because you're crashing when entering prefs, delete your prefs folder per

http://techcommtools.com/find-framemaker-preference-folder/

-Matt

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-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
Jeff_Coatsworth
Community Expert
Community Expert
Oct 4, 2018 2:31 PM UTC

Contact FM support - tcssup@adobe.com - looks like something went sideways when you installed

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