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DPDuehren
Participating Frequently
August 19, 2010
Answered

Frame8 Distiller Worked; Frame9 Distiller Font Map is Incorrect

  • August 19, 2010
  • 2 replies
  • 2741 views

I have been using FrameMaker 8 with a custom AT&T font set, ClearviewATT without incident.  I am evaluating FrameMaker 9, but when I Save as PDF, the Distiller produces PDF files with all bold and italic text as Times New Roman.  This is unacceptable.

The fonts are properly installed in my C:\WINDOWS\Fonts directory.

The actual font files are:

ClearviewATT Bold

ClearviewATT Bold Italic

ClearviewATT Book

ClearviewATT Book Italic

ClearviewATT Light

ClearviewATT Light Italic

Within FrameMaker, these fonts appear as ClearviewATT and ClearviewATT LT. 

We use ClearviewATT for body text, and the LT version for all bold and italic text.

The Distiller’s font mapping appears to be failing.

I spent a full searching Adobe Help and Google for a solution, and have tried three suggestions, but have not found a solution.

1. Apply a Microsoft HotFix to allow more memory for the Distiller. There was no apparent effect.

2. Copy the fonts to the to C:\Program Files\Adobe\FrameMaker9\fminit\fonts\adobe directory. . There was no apparent effect.

3. Print to a PDF converter. This preserves the fonts but does not give us bookmarks (required).

Do you have any ideas for me? FrameMaker 9 is worthless if I can't create bookmarked PDFs with AT&T's fonts.

    This topic has been closed for replies.
    Correct answer Van Kurtz

    Derrick,

    In the FrameMaker print dialog, click PDF Setup and turn on bookmarks in the Bookmarks tab.

    Van

    2 replies

    M
    Mike Wickham
    Inspiring
    August 20, 2010

    I have been using FrameMaker 8 with a custom AT&T font set, ClearviewATT

    without incident. I am evaluating FrameMaker 9, but when I Save as PDF,

    the Distiller produces PDF files with all bold and italic text as Times

    New Roman. This is unacceptable.

    >

    Have you tried printing to the Adobe PDF printer, instead? Save as PDF in FM

    has always been notoriously unreliable.

    Also, are you sure that font embedding is turned on in the .joboptions file

    you want to use with Distiller and that you have set up FM9 to use those job

    options?

    Mike Wickham

    D
    DPDuehrenAuthor
    Participating Frequently
    August 20, 2010

    Mike,

    Yes I have tried printing to PDF.  The fonts are correct, but there are no bookmarks in the PDF.  We use three levels of bookmarks in our documents.

    Where would I find the .joboptions file?

    - Derrick

    Van Kurtz
    Van KurtzCorrect answer
    Inspiring
    August 20, 2010

    Derrick,

    In the FrameMaker print dialog, click PDF Setup and turn on bookmarks in the Bookmarks tab.

    Van

    A
    Anonymous
    August 19, 2010

    Please tell us a few more details:

    1. specifically what version, as shown in Help > About, the "9.0p.xxx".
    2. What O/S and service pack
    3. What distiller are you using; is it the one installed with FM, and if so is it the one installed from FM9 or was it from FM8? Or is it a standalone Acrobat Pro install, and again what specific version are you using.

    Sheila

    D
    DPDuehrenAuthor
    Participating Frequently
    August 19, 2010

    Sheila,

    I have FrameMaker Version 9.0p255

    I'm using Windows XP Pro, I don't know what service packs

    FrameMaker 8 and 9 call up Acrobat 7.0 Distiller Professional Version 7.1.0 4/23/2008

    Is there a FrameMaker Distiller?  If so, how do I get/use it?

    Thanks,

    - Derrick

    A
    Anonymous
    August 19, 2010

    Hi Derrick,

    ver p255 good (for anybody else reading this, it's called ver 9.0.4 on the Adobe updates webside, very confusing)

    XP Pro ok; there have been some differences to font handling between service pack 2 and service pack 3, but afaik it's only the Arial Narrow and Arial Bold fonts that might have been affected.

    Having the stand-alone Acrobat Distiller from an Adobe Pro install is better than having the installs that come with FM, so you're good there. The ones bundled with FM are known as "headless" meaning that you can't get at them to change settings nearly as easily as a Pro version.

    Now, as a first step, take a look at your Distiller settings (you probably have an entry in your Programs or a shortcut on the desktop) -- and go to the Settings > Fonts directory. I'm not sure what it was called in Acrobat 7, but I think it's the same name.  Be sure to scroll to see all the directories.

    The directory where your special fonts are located should be shown, you said Windows\Fonts I believe, just triple-check that it's there. Then, see if there's an entry for the FM9 directory, and if not, add it too.

    It would likely be c:\Program Files\Adobe\FrameMaker9\fminit\fonts\adobe

    I'd also reboot after adding those paths, just being my paranoid self...

    Sheila

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