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April 29, 2014
Question

FrameMaker 11 is crashing when we save

  • April 29, 2014
  • 3 replies
  • 1155 views

Please Help! FrameMaker 11 keeps crashing when we update and save the book. It is only happening in a few documents, all other documents are working fine. Attached is the error message we get.

Any help would be great, thanks!

    This topic has been closed for replies.

    3 replies

    Participating Frequently
    July 11, 2014

    My FrameMaker 11 also crashes after updating a book and saving. My internal errors are slightly different (see screenshot below). I have washed the book via MIF. Saved the individual files as mif. Added RAM to my computer (now at 8G). I also recreated the book and the TOC. Nothing helps. A coworker wonders if the problem is because the files in the book were creating using FrameMaker older than 9. Then the files were updated in FM 9. Then they were updated using FM 11. If that's the case, how do I fix the files so the book doesn't crash on save? My book has 160 files in it, so it takes too long to save each file individually.  

    MichaelKazlow
    Legend
    July 12, 2014

    Once MIf washed it should make no difference. If you know that a specific document is an issue, you can divide the document into pieces to see where the problem is. Usually, it is a graphic, but it can be a font issue as well.

    Inspiring
    April 29, 2014

    Have you confirmed that you're fully patched up-to-date by checking the

    downloads page?

    Is it crashing one one particular file, or random?

    Art Campbell

    art.campbell@gmail.com

    "... In my opinion, there's nothing in this world beats a '52 Vincent and

    a redheaded girl." -- Richard Thompson

    No disclaimers apply.

    DoD 358

    I support www.TheGrotonLine.com, hyperlocal news for Groton MA.

    April 29, 2014

    Yes, IT checked for updates and did an unistall/reinstall.

    Bob_Niland
    Community Expert
    Community Expert
    April 29, 2014

    Try a MIF wash of the .book and component .fm files.

    Participating Frequently
    July 17, 2014

    Still fails.