FrameMaker 11 uninstalls Acrobat Pro

Forum|Forum|12 years ago
December 4, 2013
1 reply
1979 views

When I installed FrameMaker 11, it uninstalled my Acrobat Pro 8 without asking. Now I get the error message "Setup has detected that you already have a more functional product installed. Setup will now terminate."

Is there a workaround for this? I called tech support and they could not help.

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

If you’ve got a standalone copy of FM (not part of TCS), then it ships with a “headless” version of Acrobat. The installer isn’t very good at detecting existing Acrobat versions (as you’ve found). You need to uninstall FM, uninstall Acrobat; reinstall Acrobat, then reinstall FM using the “Custom” install option – make sure that the Distiller portion isn’t installed the second time.

A

Anonymous

Yes, it is a standalone version of FM, VLK. I did several installations, none of them gave a prompt to do a custom installation. They all uninstalled Acrobat 8 Pro, but one person had Acrobat 9 and it did not uninstall 9. I found that after installing FM 11, I could go into the control panel and uninstall the PDF creation module that FM installed -the headless version-, then I could reinstall Acrobat 8.Quite a hassle.

Jeff_Coatsworth

Community Expert

Maybe I’m thinking of the installer screen that comes with TCS – there you can pick & choose which components you want to install.

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded