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transmatrix
transmatrix
Participant
February 6, 2015
Answered

FrameMaker 12 - Crash on Open

  • February 6, 2015
  • 2 replies
  • 443 views

I am having an issue getting FrameMaker installed and working. When I install it, it says it failed to install, but the application is still on my computer. When I try to open it, it crashes as soon as the text FMPopUpMenu is on the launcher. Are there any logs to look at that will indicate what's going wrong here? This is a work computer and our IT guys have been baffled so far. I have a feeling that it's a permissions issue, but even if I launch the program as an administrator, it doesn't work.

    This topic has been closed for replies.
    Correct answer transmatrix

    Our IT guys were able to figure it out. Apparently, The .NET Framework 4.5 components on my computer were corrupt. Not sure how that happened, or why it was an issue on two of our computers, but I'm glad it got resolved. So, for future reference, I suppose that if FrameMaker isn't installing, double check the .NET Frameworks...

    2 replies

    transmatrix
    transmatrixAuthorCorrect answer
    Participant
    February 13, 2015

    Our IT guys were able to figure it out. Apparently, The .NET Framework 4.5 components on my computer were corrupt. Not sure how that happened, or why it was an issue on two of our computers, but I'm glad it got resolved. So, for future reference, I suppose that if FrameMaker isn't installing, double check the .NET Frameworks...

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    February 6, 2015

    Did you install it as a full admin?

    transmatrix
    transmatrixAuthor
    Participant
    February 6, 2015

    Not sure by what you mean as"full admin." But, I did right click on the installer and choose run as Administrator and provided local admin credentials when doing so.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    February 6, 2015

    I’d try uninstalling and having IT install it. If the issue then persists, contact Adobe Support. Installation calls are usually a freebie.

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