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tracyc22027253
Participant
Apr 24, 2019 1:48 PM UTC
Answered

FrameMaker 15 V 13.0.1.385 Missing options or greyed out

New install -  FrameMaker 15 v 13.0.1.385 on Win10 OS

Edit section -> Preferences is missing

View section -> Body pages or Master pages is missing

Graphics -> Scale is greyed out

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    Matt-Tech Comm Tools
    Matt-Tech Comm ToolsCorrect answer
    Community Expert
    Apr 24, 2019 4:01 PM UTC

    Jeff's right. Updating to the current release (15.0.3.603) should fix your problem, but if it still remains, rename your preferences folder.

    -Matt

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
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    3 replies

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity ExpertCorrect answer
    Community Expert
    Apr 24, 2019 4:01 PM UTC

    Jeff's right. Updating to the current release (15.0.3.603) should fix your problem, but if it still remains, rename your preferences folder.

    -Matt

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    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    tracyc22027253Author
    Participant
    Apr 24, 2019 4:17 PM UTC

    Thank you!! Renaming the folder worked!!

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      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      Apr 24, 2019 3:12 PM UTC

      First, get your version updated - a "fresh out of the box" install of FM is missing all the fixes that happened after it's released. Then try your issue again & report back.

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