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marioigrec
marioigrec
Participating Frequently
March 10, 2026
Question

FrameMaker 17 setup fails

  • March 10, 2026
  • 2 replies
  • 79 views

FrameMaker 17 fails to install on two machines. When I run set-up.exe on a Dell laptop with Windows 11 Education, I get a message “You need to turn on User Account Control first”. I will talk to our IT support. When I run set-up.exe on a Macbook Pro with M4 chip, Tahoe 26.3.1 and Parallels 26.2.2 with Windows 11, I get a message “Installer is corrupt.” I read in posts from 2021 that FrameMaker doesn’t run on Apple chips, so this may be why? Someone suggested running set-up.exe silent=1 in cmd in admin mode. That didn’t help. Please help.

    2 replies

    W
    Community Expert
    Winfried RengCommunity Expert
    Community Expert
    March 10, 2026

    Hi,

    Did you test to activate the user account control and then start the setup?

    Did this change anything?

    Best regards, Winfried

      marioigrec
      marioigrecAuthor
      Participating Frequently
      March 10, 2026

      in my windows 11 pro I set UAC to the highest level of reporting. Not sure how I could activate UAC, I guess it’s active if there is a slider? But the issue is the ARM (Apple silicon) platform - not supported!

      W
      Community Expert
      Winfried RengCommunity Expert
      Community Expert
      March 10, 2026

      But didn’t you say that you executed the setup on a Dell laptop?

      Yes, activating UAC is moving the slider to maximum.

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      March 10, 2026

      Assuming you’re running the installer as a Windows Admin, I’ve got nothing for you in this scenario. Maybe somebody like ​@Barb Binder or Matt ​@techcommtools( https://community.adobe.com/members/matt-tech-comm-tools-340882 ) who work with FM on Macs might have more to contribute?

        marioigrec
        marioigrecAuthor
        Participating Frequently
        March 10, 2026

        I was told by an Adobe agent: 

        Since you’re running FrameMaker 17 on a MacBook Pro with an Apple M4 chip using Parallels, the “installer is corrupt” message is not due to the file itself but rather compatibility issues with the ARM‑based architecture.
        FrameMaker is designed for Windows on Intel processors, and currently it isn’t supported on Apple Silicon (M‑series) chips running Parallels. That’s why the installer works fine on your Intel Windows machine but fails on the Mac setup.
        To proceed, you’ll need to install and run FrameMaker on a native Windows Intel environment or use a supported virtualization/emulation solution that fully mimics Intel architecture. Unfortunately, it won’t run properly under Parallels on M‑series Macs.

        How amazingly disappointing. 

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