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jamesr13589709
jamesr13589709
Participant
October 4, 2022
Question

FrameMaker 2015 cannot verify my account

  • October 4, 2022
  • 1 reply
  • 94 views

My serial number is valid (confirmed by support), and since I have a non-subscription version, no charge method is needed. It says I have 38 days left! How do I fix this?

 

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    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    October 4, 2022

    Give the FM folks a buzz - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

    You might also be running into the "browser not supported" message that happened when Adobe deprecated IE on their licensing servers - see this article on how to fix that - https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

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