FrameMaker 2015 crashes several times a week

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Internal error 13034, 25664718, 25668928, 1969912598

Any ideas?

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Jeff_CoatsworthCorrect answer

Community Expert

First off, are you completely up to date in your patches? Next, is it happening on every doc you have or only one? Third, is there something (some action) you are doing that can repeatedly cause this crash? If so, you need to use the Tracker (Tracker ) to log the bug and provide a sample doc.

miriam_ferberAuthor

Known Participant

Just crashed again when attempting to save a small document of 12 pages, with exactly the same error message as yesterday.

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Jeff_Coatsworth

Community Expert

Is it happening on a fresh FM doc (not based on your existing templates)? Have you tried MIF-washing the docs that threw the errors?

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miriam_ferberAuthor

Known Participant

Hi - the number of crashes has decreased but I'm FM is still crashing every once in a while.

There's no specific action that causes these crashes, as far as I can see.

Attaching screen shots of crashes.

Would appreciate your help. Thanks.

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Jeff_Coatsworth

Correct answer

Community Expert

First off, are you completely up to date in your patches? Next, is it happening on every doc you have or only one? Third, is there something (some action) you are doing that can repeatedly cause this crash? If so, you need to use the Tracker (Tracker ) to log the bug and provide a sample doc.

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miriam_ferberAuthor

Known Participant

Thanks for the quick response!

Will try those solutions and update you if crashes again.

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