FrameMaker 2015 crashing on one file

Question

Hello, all.I'm using FrameMaker 2015 in a Windows 10 environment.Since yesterday, FM has been crashing repeatedly and consistently when it reaches Appendix A in a book file that I am publishing to HTML Help (.chm). I have successfully published this 275-page file, and the entire 570-page book file, to .chm many times over many months. The problem does not appear to be the Appendix A file. My coworker just published it to HTML Help successfully. Therefore, the problem must be with some aspect of my FM installation or setup. Why would it suddenly choke on a file that it has processed, with no problem, for months?All suggestions gratefully received.

Jeff_Coatsworth · Accepted Answer

Now I've tried to generate a PDF using completely different files, and FM has crashed. These files are simple and worked perfectly the last time I used them. Nothing has changed in them since then.

I've run winver; I have build 1709.

If there are no other suggestions, I'm guessing I need to ask our IT guys to reinstall FrameMaker. Maybe my installation got corrupted.

Thanks for all suggestions. I appreciate the effort people put into these forums!

There were rumours over on the Framers mailing list that some KB additions snuck in to 1709 & messed it up too. Do you get a hard error message or some warning message? Have you tried the route suggested by post#30 in this thread - Re: Frame 2017 cannot print to PDF or PS or Printer as of April 6, 2018

Jeff_Coatsworth · Answer

Well, if it was the same FM files that failed on your machine & worked on theirs, you need to look at differences between the 2 machines - since it's a hot button issue right now, what about Win10 versions? You 1803 and them 1709?

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