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ellenh40774152
Participating Frequently
June 5, 2015
Question

FrameMaker 2015 does not start after installation

  • June 5, 2015
  • 2 replies
  • 587 views

I installed FrameMaker 2015 yesterday after purchasing a one-year subscription. When I try to start it, the FrameMaker box is visible but the product doesn't start. What do I need to do?

    This topic has been closed for replies.

    2 replies

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    June 7, 2015

    re: I installed FrameMaker 2015 yesterday ...

    On what operating system?

    Were you logged in as Adminstrator for the install?

    If not, and your user account has Admin privs, did you 'install as administrator"?

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    ellenh40774152Author
    Participating Frequently
    June 8, 2015

    I'm on Windows 7 Professional. Yes, I had admin rights.

    I went through Adobe Support and according to them it is a "known issue" that they have escalated. I had to install the live trial for now (even though we paid for the subscription).

    My colleague had the same problem and her support rep told her the same thing.

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    ellenh40774152Author
    Participating Frequently
    June 11, 2015

    The problem has been resolved. As I mentioned above, it was a "known issue" that apparently all customers encountered. Adobe made a fix on their end and then asked us to sign out (we were still signed in with the ID of our Adobe rep who installed the live trial for us), restart FrameMaker, and sign in with our own Adobe ID. It works now!

    Atul_Saini
    Atul_Saini
    Legend
    June 5, 2015

    Moving the discussion to FrameMaker

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