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Ran_techwriter
Ran_techwriter
Inspiring
January 12, 2017
Question

FrameMaker 2015 PDF Job Options disappeared after I generated a .pdf file. What happened?

  • January 12, 2017
  • 1 reply
  • 696 views

I generated a .pdf file from my FrameMaker 2015 Book file this morning, then updated a couple of master pages in one of the book's FrameMaker .fm files. When I tried to regenerate a new .pdf file, FrameMaker sent back the following error message:

"The selected PDF Job Option does not exist in the current installation. Either create this Job Option or select an available Job Option. Continue? (OK/Cancel)"

All PDF Job Options were functioning normally as of last evening, but now I cannot even select the single "Press Quality" option that appears in the PDF Job Options menu (PDF Setup for Selected Files > Settings Tab). I tried cold-booting my Windows 7 system (which was updated first thing this morning for Microsoft's compulsory Windows 7 updates) and relaunching FrameMaker, but no avail. Any guesses? Suggestions would be GREATLY appreciated!

    This topic has been closed for replies.

    1 reply

    Arnis Gubins
    Arnis Gubins
    Inspiring
    January 12, 2017

    The joboptions files are usually located in the following folders:

    Acrobat default joboptions: C:\ProgramData\Adobe\Adobe PDF\Settings

    User custom joboptions: C:\Users\<username>\AppData\Roaming\Adobe\Adobe PDF\Settings

    You could use a system search tool to look for any *.joboptions file to see if they have been moved.

    Ran_techwriter
    Ran_techwriterAuthor
    Inspiring
    January 12, 2017

    Arnis, thank you for the suggestion - all of the .joboptions files appear under Acrobat DC Settings on my C: drive. I doubt any were moved, but I'll check with our IT staff to see what we may need to try. 

    Arnis Gubins
    Arnis Gubins
    Inspiring
    January 12, 2017

    Check to see if there have been any permission changes on the locations. They may be there, but your account may not be allowed to access them.

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