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seatech98075
Inspiring
May 30, 2018
Answered

FrameMaker 2017 crashes on launch in Windows 7

  • May 30, 2018
  • 3 replies
  • 1278 views

I am running Windows 7 Ultimate with the latest updates. FrameMaker 2017 no longer launches. So, I uninstalled and reinstalled after first downloading a fresh copy from the Adobe License Server. It still crashes with the following in the Event Log:

Faulting application name: FrameMaker.exe, version: 14.0.0.361, time stamp: 0x587f39d7

Faulting module name: ntdll.dll, version: 6.1.7601.24117, time stamp: 0x5add1d8d

Exception code: 0xc0000374

Fault offset: 0x000ce9fb

Faulting process id: 0x32b4

Faulting application start time: 0x01d3f86c2eb52798

Faulting application path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe

Faulting module path: C:\windows\SysWOW64\ntdll.dll

Report Id: 71240838-645f-11e8-b560-e840f2eb4940

Is this v14.0.0.361 a current version? If not, maybe update your license server and I can try again?

    This topic has been closed for replies.
    Correct answer Jeff_Coatsworth

    So, it was working and then stopped? What changed? If you downloaded a fresh install, it won't have the latest patches & you'll need to load them afterwards. Go to Adobe - FrameMaker : For Windows  for the direct downloads page.

    3 replies

    S
    seatech98075Author
    Inspiring
    May 31, 2018

    Downloading the Trial version fixed this problem, although I am not sure why since the Trial version (14.0.0.361) matched what I found in Event Viewer when I tried to launch the version I got off the Adobe License Server (14.0.0.361).

    I did delete two entries in the registry prior to installing the Trial version:

    HKEY_CLASSES_ROOT\FrameMaker.Api and it's sibling FrameMaker.Api.1 in case that helps others who have my issue.

    Jeff, not sure what changed. Looking back in the event log, version 14.0.3.500 which I assume is 'Update 3' was working fine about two  months ago until yesterday, when I tried launching it. When you uninstall FM, those two entries in the registry (above) are not removed, if that matters.

    Thank you, all.

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    May 31, 2018

    Current version is 14.0.4.511

    You can get details of the improvements in each patch release at

    http://techcommtools.com/?s=update

    -Matt

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    S
    seatech98075Author
    Inspiring
    July 15, 2018

    This issue has returned.

    Fresh install of the trial version here:

    Adobe FrameMaker (2017 release)-Free Trial

    FrameMaker crashes on launch with the following Error in Event Viewer > Windows Logs > Application:

    Faulting application name: FrameMaker.exe, version: 14.0.0.361, time stamp: 0x587f39d7

    Faulting module name: ntdll.dll, version: 6.1.7601.24168, time stamp: 0x5b1aa706

    Exception code: 0xc0000374

    Fault offset: 0x000ce9fb

    Faulting process id: 0xf60

    Faulting application start time: 0x01d41c72e570d785

    Faulting application path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe

    Faulting module path: C:\windows\SysWOW64\ntdll.dll

    Report Id: 27302285-8866-11e8-be61-e840f2eb4940

    Can someone point me to a log file that may be more helpful with a link to send it to?

    Carl

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    May 31, 2018

    So, it was working and then stopped? What changed? If you downloaded a fresh install, it won't have the latest patches & you'll need to load them afterwards. Go to Adobe - FrameMaker : For Windows  for the direct downloads page.

    A
    Adobe Employee
    Amitoj
    Adobe Employee
    May 31, 2018

    You might want to update your FM version and try once.

    thanks

    Amitoj Singh

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