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Ossiainc
Participating Frequently
January 18, 2019
Question

FrameMaker 2017 runs into an endless loop while saving as PDF.

  • January 18, 2019
  • 1 reply
  • 611 views

I am unable to either print a FrameMaker 2017 book or save as PDF. Can I get some help? URGENT!

    This topic has been closed for replies.

    1 reply

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    January 18, 2019

    Are you on Windows 10? The, I think, 1803 patch broke a number of things for FrameMaker 2017, including Saving as PDF or printing to PDF.

    I'd check to be certain you have all the latest Windows patches and the latest patches for FM 2017. I believe Adobe did issue a patch to fix the issue late last year.

    O
    OssiaincAuthor
    Participating Frequently
    January 18, 2019

    Yes, Windows 10 1803 patch is installed, but FM 2017 install is also latest. I don't see any pending updates for FM.

    dianefll
    dianefll
    Participant
    January 18, 2019

    My coworker had the issue with the Windows 10 1803 patch.   In her case, she would actually get an error stating that there was not a compatible printer installed.   Are you getting that message or are you just having print jobs stall out? 

    If you're getting the error message, there is a thread on the forum that gives a workaround patch. There was also a subsequent windows update that was supposed to resolve the issue even if you hadn't used the patch.

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