FrameMaker 2017 Welcome screen

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Hi,

I recently had the Adobe Technical Communication Suite 2017 installed on my work computer. I am using a Windows 7 machine.

When I open FrameMaker, my welcome screen is shown below. I believe it should look different. Are there any settings I can change to have the welcome screen appear as it should?

Thank you!

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sherryg43654544

Participant

This is the exact screen I get. Any resolution? I could not tell through all the strings on the welcome page issues. I tried many of the suggestions posted but I am still experiencing this issue on FrameMaker 2019. Others in my group have no issue, so I doubt it is broader issue than my PC. Any new info?

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WJAlisonAuthor

Known Participant

Yes, when I open the Welcome.html file, it appears correct in Internet Explorer 11.

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WJAlisonAuthor

Known Participant

When I open the Welcome.html file, it appears correct.

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Jeff_Coatsworth

Community Expert

With what browser? Is it working if you use IE11?

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WJAlisonAuthor

Known Participant

No the issue is still not fixed. Still searching for another solution.

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Jeff_Coatsworth

Community Expert

Ah, I see that you're using Win7, not 10, so the Edge change wouldn't have anything to do with it. What happens when you try opening up that Welcome.html file outside of FM? Does it appear correct or is it munged up too?

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