FrameMaker 2017 will not start

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I've been using FrameMaker 2017 for the past several months without any issues. As of yesterday, the software will not start—either indirectly by clicking on a FM file or directly through the Start menu. There have been no changes to the system, and I am using a standalone home copy.

I need to be able to open documents. Any help would be appreciated.

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Barb Binder

Community Expert

Hi S Teasdale:

I see a few other threads on this topic here in the forums, but no responses were marked as correct fixes—the best advice seems to be to contact Adobe Support.

~Barb

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~Barb at Rocky Mountain Training

S

S TeasdaleAuthor

Participant

It seems that they are unable to fix the problem. If anyone has any solutions, I would be glad to hear them!

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Bob_Niland

Community Expert

Any interesting log files at:
C:\Users\{$username}\AppData\Roaming\Adobe\FrameMaker\15\

Do you have everything you need for a re-install?
Media or download
Authentication key (if those are still used)
or registered user credentials?

What Windows updates, or A/V updates, might have been applied just before it broke?

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