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S
S Teasdale
Participant
April 24, 2018
Question

FrameMaker 2017 will not start

  • April 24, 2018
  • 1 reply
  • 493 views

I've been using FrameMaker 2017 for the past several months without any issues. As of yesterday, the software will not start—either indirectly by clicking on a FM file or directly through the Start menu. There have been no changes to the system, and I am using a standalone home copy.

I need to be able to open documents. Any help would be appreciated.

    This topic has been closed for replies.

    1 reply

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    April 24, 2018

    Hi S Teasdale:

    I see a few other threads on this topic here in the forums, but no responses were marked as correct fixes—the best advice seems to be to contact Adobe Support.

    ~Barb

    ~Barb at Rocky Mountain Training
    S
    S TeasdaleAuthor
    Participant
    May 2, 2018

    It seems that they are unable to fix the problem. If anyone has any solutions, I would be glad to hear them!

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    May 2, 2018

    Any interesting log files at:
    C:\Users\{$username}\AppData\Roaming\Adobe\FrameMaker\15\

    Do you have everything you need for a re-install?
    Media or download
    Authentication key (if those are still used)
    or registered user credentials?

    What Windows updates, or A/V updates, might have been applied just before it broke?

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