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Question

FrameMaker 2019 32 bit Crashes at Close

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Every time I close FM 2019, it crashes. I can open it with no document open, then close it, and it crashes. I just installed this a few weeks ago. It has done this every single time since install. It is already updated to the latest version.

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Matt-Tech Comm Tools

Community Expert

My first step when encountering a crash like that is to rename your prefs folder.

See https://techcomm.tools/fm-prefs for info

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-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

HeCKAuthor

Known Participant

This started at install, so why am I renaming folders?? It is absolutely up-to-date. Is your download corrupted? The first time that it creates the preference file, it corrupts it?? I cannot see how renaming a freshly created preference folder is relevant. I installed this thing and this was the very first thing it started doing.

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pulkitn

Adobe Employee

Hi @heather_ceana .

It is really unfortune that your FM crashes, I intitute this could be due to external factor like .Net verison or Windows OS.

I would suggest you to quickly contact support tcssup@adobe.com and explain them that you are done with basic troubleshooting steps.

They will help you resolve your issue quickly

Alternatively if you have any crash log or dmp file, You can mail to fmerror-reports@adobe.com

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Jeff_Coatsworth

Community Expert

Running the latest patch version? Does it generate any crash log files? The FM programmers would probably be interested in seeing what's happening on your system - drop them a line at tcssup@adobe.com.

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Bob_Niland

Community Expert

What operating system?

I was getting this every time with FM'19(64b) on Windows 7Pro64.

I haven't seen any since transitioning to Win 10Pro64

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HeCKAuthor

Known Participant

I have Win 10 Enterprise 64 bit.

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S

sbo_tc_2017

Participant

You're not alone! The same happens in our team of 4 users with FM2019. For some users it happens occasionally, on my computer it happens every time.

I'm pretty sure we have 64-bit. (The installation file is called FrameMaker_15_x64_ESD.zip, but otherwise I couldn't really verify this.)

It's not a huge problem, because it happens after everything is saved correctly, including the last session.

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HeCKAuthor

Known Participant

I'm forced to take the 32 bit, because the 64 bit has problems interfacing with ePub. It's a really weird problem, but as you've said, more annoying than anything else.

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