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Bolty20
Bolty20
Participant
September 30, 2019
Answered

FrameMaker 2019 64 Bit Crash Randomly

  • September 30, 2019
  • 4 replies
  • 1315 views

I'm on Windows 10, 64 GB RAM 64 bit OS. Intel Xeon 2.70 GHZ

Installed FM 2019 about a month ago and it crashed randomly...then stopped. I was saving frequently and then quit doing that and it "magically" stopped crashing.  When I started another new document based on a structured template, the random crashing started again a few days ago. Today,  I uninstalled FM 2017, then reinstalled FM 2019. The crashing is still happening. At first it would create .dmp files. Now it isn't. I can't pinpoint when it crashes exactly. It has been when i'm just inserting cursor into the structured view or doing nothing at all (I came back from lunch and it shut down). Any suggestions?

 

10/07/2019 Update: 
Company upgraded to latest version of Windows 10 and that seemed to elimate the issue.  Not sure if it eliminated a bug in Windows, FrameMaker, or my machine. Happy to report its been stable for 2 straight days. No crashing. Also fixed a weird issue with resetting my custom workspace and not allowing to "permanently" dock pods such as hypertext and cross reference.

This topic has been closed for replies.
Correct answer Bolty20

Still no definitive resolution to this problem but think we have it pinpointed to the fact that the files i'm working on are on our network, not my local drive.

 

10/07/2019 Update: 
Company upgraded to latest version of Windows 10 and that seemed to elimate the issue.  Not sure if it eliminated a bug in Windows, FrameMaker, or my machine. Happy to report its been stable for 2 straight days. No crashing. Also fixed a weird issue with resetting my custom workspace and not allowing to "permanently" dock pods such as hypertext and cross reference.

 

4 replies

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
December 31, 2019

I can go days or weeks between crashes, but yeah, FM is no longer as stable as it used to be. At least it isn't subject to random file corruptions.

Gizmo-42
Gizmo-42
Participant
December 31, 2019

2 days without FrameMaker crashing would make me happy.

 

and surprised.

Bolty20
Bolty20AuthorCorrect answer
Participant
October 2, 2019

Still no definitive resolution to this problem but think we have it pinpointed to the fact that the files i'm working on are on our network, not my local drive.

 

10/07/2019 Update: 
Company upgraded to latest version of Windows 10 and that seemed to elimate the issue.  Not sure if it eliminated a bug in Windows, FrameMaker, or my machine. Happy to report its been stable for 2 straight days. No crashing. Also fixed a weird issue with resetting my custom workspace and not allowing to "permanently" dock pods such as hypertext and cross reference.

 

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
September 30, 2019

Are you all patched up?

Bolty20
Bolty20Author
Participant
September 30, 2019
I believe so, version 15.0.4.751. Ironically as i was checking my version it just shut down and crashed again. no .dmp file but i noticed the maker.ini file was updated along with a consfile.txt. at the time of the crash.
AJIT_M
AJIT_M
Inspiring
October 1, 2019
Hi, I have sent you a private message. Please try to perform the suggested instructions and let me know the status. I will be looking forward to your response.
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