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Rahul23023053ugtt
Inspiring
Apr 19, 2022 6:21 AM UTC
Answered

Framemaker 2019

Trying to install Framemaker 2019 on Windows 7 Professional 64 bit OS.

The installation fails asking  me to update Operating Sysytem.

Even after updating OS I get the same error.

 

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    Rahul23023053ugttCorrect answer
    Inspiring
    May 9, 2022 7:05 AM UTC

    I have upgraded my Operating System to Windows 10 Pro. I have been able to successfully install the trial version of  Framemaker 2019.

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    8 replies

    Rahul23023053ugttAuthorCorrect answer
    Inspiring
    May 9, 2022 7:05 AM UTC

    I have upgraded my Operating System to Windows 10 Pro. I have been able to successfully install the trial version of  Framemaker 2019.

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    Be.eM
    Be.eM
    Inspiring
    May 9, 2022 7:27 AM UTC

    Installing the trial would have been possible in Windows 7, too, simply by unplugging the computer from the net (i.e. leaving it without internet access) before installing FrameMaker. Turning the trial into a licensed version (by logging in/entering the serial) is what permanently fails in Windows 7. Because this step requires contact between your computer and the Adobe licensing server, which denies contact from old IE versions. From Windows 7 it doesn't matter if this is IE10 or IE11, both don't work, no matter which of the listed solutions you try.

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      Rahul23023053ugttAuthor
      Inspiring
      May 9, 2022 7:33 AM UTC

      Thank You.

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      Community Expert
      Winfried RengCommunity Expert
      Community Expert
      Apr 19, 2022 8:35 AM UTC

      Does the message only complain that the operating system is not up-to-date?

      Or is there any specific info?

      Can you cite the text of the message?

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      Rahul23023053ugttAuthor
      Inspiring
      Apr 19, 2022 9:16 AM UTC

      Hi Winfried

      I have attached the error message

       

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      Be.eM
      Be.eM
      Inspiring
      Apr 19, 2022 7:57 AM UTC

      Try this:

      https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

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        Rahul23023053ugttAuthor
        Inspiring
        Apr 19, 2022 9:34 AM UTC

        I have tried these steps but keep getting the same error. I'm not sure if I have done it correctly.

        I had installed Robohelp a couple of months back. I faced similar issues while installation but a windows update and the steps you have suggested solved the issue.

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