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Rahul23023053ugtt
Inspiring
April 19, 2022
Answered

Framemaker 2019

  • April 19, 2022
  • 3 replies
  • 937 views

Trying to install Framemaker 2019 on Windows 7 Professional 64 bit OS.

The installation fails asking  me to update Operating Sysytem.

Even after updating OS I get the same error.

 

    This topic has been closed for replies.
    Correct answer Rahul23023053ugtt

    I have upgraded my Operating System to Windows 10 Pro. I have been able to successfully install the trial version of  Framemaker 2019.

    3 replies

    R
    Rahul23023053ugttAuthorCorrect answer
    Inspiring
    May 9, 2022

    I have upgraded my Operating System to Windows 10 Pro. I have been able to successfully install the trial version of  Framemaker 2019.

    Be.eM
    Be.eM
    Inspiring
    May 9, 2022

    Installing the trial would have been possible in Windows 7, too, simply by unplugging the computer from the net (i.e. leaving it without internet access) before installing FrameMaker. Turning the trial into a licensed version (by logging in/entering the serial) is what permanently fails in Windows 7. Because this step requires contact between your computer and the Adobe licensing server, which denies contact from old IE versions. From Windows 7 it doesn't matter if this is IE10 or IE11, both don't work, no matter which of the listed solutions you try.

      R
      Rahul23023053ugttAuthor
      Inspiring
      May 9, 2022

      Thank You.

      W
      Community Expert
      Winfried RengCommunity Expert
      Community Expert
      April 19, 2022

      Does the message only complain that the operating system is not up-to-date?

      Or is there any specific info?

      Can you cite the text of the message?

      R
      Rahul23023053ugttAuthor
      Inspiring
      April 19, 2022

      Hi Winfried

      I have attached the error message

       

      K.Daube
      Community Expert
      K.DaubeCommunity Expert
      Community Expert
      April 19, 2022

      Hi Rahul,

      See answer provided at https://community.adobe.com/t5/framemaker-discussions/update-required-your-browser-or-operating-system-is-no-longer-supported-framemaker-2019/m-p/12330961

       

        Be.eM
        Be.eM
        Inspiring
        April 19, 2022

        Try this:

        https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

          R
          Rahul23023053ugttAuthor
          Inspiring
          April 19, 2022

          I have tried these steps but keep getting the same error. I'm not sure if I have done it correctly.

          I had installed Robohelp a couple of months back. I faced similar issues while installation but a windows update and the steps you have suggested solved the issue.

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