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kierane69082319
Participant
Feb 15, 2019 9:11 PM UTC
Answered

FrameMaker 2019 - Can't Save To PDF - Distiller Error

Hello. I am having an issue with a fresh install of FrameMaker 2019 on Windows 10.

It doesn't seem to have installed AcroDist.exe so I am unable to save as a PDF.

I get a popup with the message: "Framemaker could not find Adobe PDF Printer Instance, which must be installed to execute save to PDF" and then in the log files I see this:

Couldn't read SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AcroDist.exeCouldn't read AcroDist\shell\open\commandCouldn't read SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AcroDist.exeCouldn't read AcroDist\shell\open\command

I have tried uninstalling and re-installing but that hasn't helped. I did have Acrobat Reader DC installed so I uninstalled that in case it was causing issues and then did another re-install of FrameMaker 2019. Same issue.

I don't have any Adobe Printer showing up in my printers.

I tried installing the distiller package separately but it wouldn't let me. Told me to run the application install it came bundled with.

Out of ideas now...

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    Ksenia MaschenkoCorrect answer
    Participating Frequently
    Dec 16, 2019 2:46 PM UTC

    The solution is given here: https://helpx.adobe.com/framemaker/kb/unable-install-pdf-creation-add-on.html

     

    The only thing is that Step 6 must be read as follows:

    6. EXTRACT the updated distillr.msi file from the Distiller_msi.zip archive you downloaded in Step 1 into the AdobePDFCreationAddOn12_x86_x64 folder.

     

    Originally these instructions do not say anything about extracting the MSI file so I just copied the archive itself into the the AdobePDFCreationAddOn12_x86_x64 folder. And when I tried to run the following CMD command nothing happened.

     
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    11 replies

    Ksenia MaschenkoCorrect answer
    Participating Frequently
    Dec 16, 2019 2:46 PM UTC

    The solution is given here: https://helpx.adobe.com/framemaker/kb/unable-install-pdf-creation-add-on.html

     

    The only thing is that Step 6 must be read as follows:

    6. EXTRACT the updated distillr.msi file from the Distiller_msi.zip archive you downloaded in Step 1 into the AdobePDFCreationAddOn12_x86_x64 folder.

     

    Originally these instructions do not say anything about extracting the MSI file so I just copied the archive itself into the the AdobePDFCreationAddOn12_x86_x64 folder. And when I tried to run the following CMD command nothing happened.

     
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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Dec 13, 2019 3:22 PM UTC

    Send a message to Ajit or e-mail the FM team at tcssup@adobe.com.

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      Ksenia Maschenko
      Participating Frequently
      Dec 13, 2019 2:43 PM UTC

      Hi! I have the same issue with my FM2019. It says I cannot save PDFs because there's no PDF printer installed. I don't have Acrobat Pro and I guess this is the reason! This is very frustrating because nothing like that ever happened with an older FM version that I had before. 

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      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      Feb 15, 2019 9:30 PM UTC

      Did you run the FM2019 installer as an Admin? You don't have the full Acrobat, right? Just the bundled "headless" one that comes with FM?

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      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      Feb 15, 2019 9:33 PM UTC

      You might try this thread - Manually installing PDF Printer  or just give the FM team a buzz at tcssup@adobe.com

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