Known Participant

Question

FrameMaker 2019 crashes every time when using Edit->References

16 replies
1934 views
Translate

I am using Windows 7. The crash essentially prevents me from change preferences on the menu.

Error

This topic is closed to new replies. Start a new post to keep the conversation going.

pulkitn

Adobe Employee

This could have happened due to.Net update on your system.

Kindly uninstall .Net Framework and Framemaker from your system.

Re-install Framemaker( It will automatically install dependent .Net compatible and needed).

Further Support team will be reached to you if you need further help.

-Pulkit

-FM Engg.

Translate

Matt-Tech Comm Tools

Community Expert

It sounds like a preference file is corrupted. In your Roaming directory ( "C:\Users\{user_name}\AppData\Roaming\Adobe\FrameMaker\15"), try renaming your 15 directory to 15-old and restarting FrameMaker 2019.

-Matt

Translate

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

anlongliAuthor

Known Participant

Renaming 15 directory to 15-old and restarting FrameMaker 2019 did not work.

Translate

Jeff_Coatsworth

Community Expert

Did you reach out to Amitoj as he requested?

Translate

Jeff_Coatsworth

Community Expert

32 or 64 bit version? All patches applied?

Translate

anlongliAuthor

Known Participant

64-bit

Windowns 7 Professional, Service Pack 1

Translate

Jeff_Coatsworth

Community Expert

Sorry, I was referring to FM, not Windows - I should have been clearer.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.