cepheid-earlboggs

Participant

Answered

FrameMaker 2019 Crashes when Preferences Selected

Forum|Forum|6 years ago
May 17, 2019
3 replies
1466 views

I have FrameMaker 2019 running on Windows 7. I installed FrameMaker successfully. I want to change some of the Preferences and as soon as I select Preferences, FrameMaker crashes. Two other writers in my group have exactly the same problem. I have tried re-installing FrameMaker and checked for updates. Any idea what to try next?

Error

This topic has been closed for replies.

Correct answer cepheid-earlboggs

Hi All,

Thank you for your inputs and responses. I already was at the latest version. That was the first think I tried to resolve the problem. I emailed Adobe Tech Support and got a very fast response from them. Here is their solution and it worked:

Please follow the below steps to resolve the issue:

Go To Control Panel > Program and Features.
Uninstall FrameMaker.
Uninstall all .net Framework installed on your machine.
Restart the machine.
Download and install the latest .net framework from the following
link: https://www.microsoft.com/en-in/download/details.aspx?id=55167
Restart the machine.
Install FrameMaker.
Check the issue again.

I tried to open the Preferences and it worked.

Thanks,

Earl

cepheid-earlboggsAuthorCorrect answer

Participant

Hi All,

Thank you for your inputs and responses. I already was at the latest version. That was the first think I tried to resolve the problem. I emailed Adobe Tech Support and got a very fast response from them. Here is their solution and it worked:

Please follow the below steps to resolve the issue:

Go To Control Panel > Program and Features.
Uninstall FrameMaker.
Uninstall all .net Framework installed on your machine.
Restart the machine.
Download and install the latest .net framework from the following
link: https://www.microsoft.com/en-in/download/details.aspx?id=55167
Restart the machine.
Install FrameMaker.
Check the issue again.

I tried to open the Preferences and it worked.

Thanks,

Earl

Jeff_Coatsworth

Community Expert

Community Expert

32 or 64 bit version of FM2019? I vaguely recall an issue with Win7 and FM2019, but could be wrong (or it was fixed already)

cepheid-earlboggsAuthor

Participant

It is 64-bit version of FM2019.

Jeff_Coatsworth

Community Expert

Community Expert

You could try renaming the user-profile created prefs folder in C:\Users\user_name\AppData\Roaming\Adobe\FrameMaker\version\

but if that still doesn't work, I'd shoot the guys at FM an e-mail - tcssup@adobe.com

Participant

Same problem on several computers.

Faulting application name: FrameMaker.exe, version: 15.0.3.603, time stamp: 0x5c943fc7

Faulting module name: KERNELBASE.dll, version: 6.1.7601.24387, time stamp: 0x5c7f3ad8

Exception code: 0x80000003

Fault offset: 0x0000000000033282

Faulting process id: 0x1b38

Faulting application start time: 0x01d50ca8ac2e3e1e

Faulting application path: C:\Program Files\Adobe\Adobe FrameMaker 2019\FrameMaker.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: 7db52272-789c-11e9-986b-dc4a3e65b021