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Kat5FB8
Known Participant
March 19, 2021
Question

FrameMaker 2019 crashing and losing work

  • March 19, 2021
  • 6 replies
  • 690 views

I realise this may not be solvable without a lot of digging that I probably don't have time for, but I just wanted to check here in case there are any relatively simple fixes I can try.

In the past 2 days, FM has crashed approx 5 times, and every time, I have lost my recent changes and had to recreate them. I've just checked for updates and installed them in case that will help. 

It's generally happened when I've tried to selected a numbered list from the paragraph catalog, (possibly every time, but I'm not certain). I'm working in unstructured FM.

When I restart the program, my backup files are behind the main versions so I can't use those to restore from.  I am saving frequently now, but is there anything else I can do?

Thanks!

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    6 replies

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    March 25, 2021

    Hi Kat:

     

    We are always happy to help.

     

    ~Barb

    ~Barb at Rocky Mountain Training
      K
      Kat5FB8Author
      Known Participant
      March 25, 2021

      Hi everyone,

      I haven't followed up any further, because I've had no more crashes since implementing Barb's suggestions last week. I also re-saved my files, and have been working with a different book since then. It all seems stable now.

      Thank you for the help. I appreciate having such a responsive community to go to when I get stuck!

      Kat

        Jeff_Coatsworth
        Community Expert
        Jeff_CoatsworthCommunity Expert
        Community Expert
        March 22, 2021

        @Kat5FB8 - they should be called something like "FrameLog_date_version.txt"

        pulkitn
        Adobe Employee
        pulkitn
        Adobe Employee
        March 20, 2021

        @Kat5FB8 

        We don't expect any crashes, I suggest you quickly  report this crash to Adobe at

        fmerror-reports@adobe.com  with logs (.dmp file)    present at "%appdata%\Adobe\FrameMaker\15" and someone will quickly get back to you, cc me punagpal@adobe.com.

        Till the time, you can use AutoSave functionality as suggested by @Barb Binder 


        Thanks 
        Pulkit Nagpal

          K
          Kat5FB8Author
          Known Participant
          March 22, 2021

          Thanks Pulkit. I appreciate the help.

          I've found the folder path, but I don't see an obvious log file. What should it be called?

          Kat

          pulkitn
          Adobe Employee
          pulkitn
          Adobe Employee
          March 22, 2021

          No issues, Go ahead and mail to "fmerror-reports@adobe.com", They will help you in taking logs and resolving your issues.

          Thanks
          Pulkit Nagpal

          Jeff_Coatsworth
          Community Expert
          Jeff_CoatsworthCommunity Expert
          Community Expert
          March 19, 2021

          You don't mention where the files are located, but if the location where you'e working on the files hasn't had any changes recently, then you might want to MIF-wash the files - maybe some crud has crept into them that's causing the crashing. If you can, try working on the files locally on your C:\ drive to see if that has any impact on crashing frequency.
          Of course, if you can identify a consistent action that causes the crash, then log a bug in the Tracker (https://tracker.adobe.com/).

          K
          Kat5FB8Author
          Known Participant
          March 19, 2021

          The files I'm working with are on my C:\ drive. I'm going to wait to see if it crashes again now I've done the steps Barb suggested. If it does, I'll try these next. Thank you!

            Barb Binder
            Community Expert
            Barb BinderCommunity Expert
            Community Expert
            March 19, 2021

            The only time I ever enable auto-save is when I am working in an unstable environment. It's very rare, but it happens. 

            Edit > Preferences > General > Auto-save every X minutes (pick 1 or 2).

             

            I simultaneously become a compulsive saver—tapping Ctrl+S every few minutes. That means that the backup-files are almost up-to-date.

             

            Is this new behavior on a previously-stable setup? Have you tried rebuilding preferences? 

            https://www.rockymountaintraining.com/adobe-framemaker-resetting-preferences/

             

            ~Barb 

            ~Barb at Rocky Mountain Training
              K
              Kat5FB8Author
              Known Participant
              March 19, 2021

              I only started this job at the beginning of March so only have a couple of weeks' experience with this setup to judge from, but it does seem to be worse now than initially.  I'll try both your suggestions. Thank you!

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