Framemaker 2019 does not start any longer

Forum|Forum|5 months ago
January 6, 2026
2 replies
318 views

Hello community,
I have a Framemaker 2019 purchase license and also a Technical Communication Suite subscription since December. I need both for my work. Last year, the parallel use worked without any problems, but since this year I can no longer start Framemaker 2019 because it can no longer be activated. What can I do to make it work again?
Any help is welcome.

Correct answer Jeff_Coatsworth

See https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html - this may be the issue. Otherwse contact the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

Jeff_Coatsworth

Correct answer

Community Expert

See https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html - this may be the issue. Otherwse contact the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

U

Udo29519402o23aAuthor

Inspiring

Hello Jeff,
thank you for your repy. I need to order admin rights to check the first option. I did.
And I have created a ticket for the Adobe support. The link is very helpful.

U

Udo29519402o23aAuthor

Inspiring

Udo29519402o23a_0-1767701276495.png

W

Winfried Reng

Community Expert

Hi Udo,

In your post you wrote that you installed FrameMaker 2019 and the Technical Communication Suite. Does this mean that you installed FM 2019 and then the TCS with FM 2022 in parallel?

In your post you said that you cannot start FM 2019. However, your screenshot says Technical Communication Suite.

Which Windows version do you have? FM 2019 might run on Windows 11, but there can be issues. Only FM 2022 is guaranteed to run on Windows 11.

Best regards, Winfried

U

Udo29519402o23aAuthor

Inspiring

Hi Winfried,

Thanks for your reply. Yes FM 2019 and TCS 2022 in parallel under Windows 11 (updated from 10).

There weren't any issues last year. I think FM 2019 tries to get a new activation for 2026 and that fails.
We want to switch to FM 2022 but the production environment is still FM 2019.
Best regards, Udo

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded