Skip to main content
anlongli
anlongli
Known Participant
July 10, 2021
Question

Framemaker 2019 failed to launch after installation

  • July 10, 2021
  • 1 reply
  • 269 views

I downlaod and installed Framemaker_15_x64_LREFDJ (the latest as of yesterday) for Windows. However, when I try to launch it, nothing showed up. I follow suggestions in a similar thread (https://community.adobe.com/t5/framemaker/fm-2019-fails-to-launch-after-seemingly-successful-installation/m-p/10116070#M57649), but could not get anywhere.

BTW, I installed earlier Framemaker 2019 version in the last couple of years without any launching issue. And I have been a Framermaker user for 3 decades and rarely had issues.  

    This topic has been closed for replies.

    1 reply

    pulkitn
    Adobe Employee
    pulkitn
    Adobe Employee
    July 12, 2021

    Hey @anlongli 

    Kindly contact Adobe support at "https://helpx.adobe.com/in/contact/enterprise-support.other.html#framemaker

    If your issue is still not resolved, you can DM me here 

    Suggestions from me would be  to try cleaning the app data present at "%appdata%\Adobe\FrameMaker\15"

    anlongli
    anlongliAuthor
    Known Participant
    July 12, 2021

    My %appdata%\Roaming\Adobe\FrameMaker\15 directory is empty. That's unlikely what's causing the problem. I did sucessfully installed Framemaker 2019 on another computer a couple of days ago, which allowed me to continue using the software. Thanks anway.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices