Framemaker 2019 is worse than 2015

Forum|Forum|7 years ago
March 21, 2019
5 replies
1010 views

Does anyone else have problems with FM 2019? I am not using it as a HTML structure tool right now and I can just move my cursor and the whole program freezes. The text turns to bars across the page - I will attach images if I can. I just wonder if this is happening to anyone else and can it be resolved?

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Matt-Tech Comm Tools

Community Expert

I saw the same earlier in the Fm 2019 release.

Along with confirming the latest update (15.0.2.503, but soon to be updated again) you can also rename your preferences folder at C:\Users\<<Your User Name>>\AppData\Roaming\Adobe\FrameMaker.

Renaming 15 to 15-old (or similar) will force Fm to recreate preference files from scratch. This can quickly clear up a number of things, while retaining the previous settings if you need to revert.

FWIW, I've never had to revert to the previous settings folder, but it would contain workspace and other customizations if I wanted to carry them forward.

-Matt

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

Robert_^_W

Inspiring

This happens to me too, when I've been moving graphics around, importing etc. The information in the structure list is the same rubbish on the document window. All patches on.

W

Winfried Reng

Community Expert

Does this happen always, when you import graphics or move graphics around?

I remember that I noticed this once, but after restarting FrameMaker everything worked correctly.

I do not know a solution.

I would contact support:

https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker

Best regards

Winfried

LinSims

Community Expert

You might also want to check and make sure that your video drivers are up to date. Sometimes out of date drivers can have odd effects, especially with the newest monitors.