FrameMaker 2019 keeps crashing randomly if working on more than a few lines at a time

Forum|Forum|6 years ago
December 31, 2019
4 replies
570 views

I'm new to FrameMaker, so I might be doing something wrong.

Rather consistintly, any time I try deleting / adding / changing more than a page or two of text at a time, FrameMaker hangs, and usually crashes. (Other times I just let it continue trying overnight, and then kill the process). Sometimes I can go as long as 2-3 days without it crashing.

Importing a document from MS Word into FrameMaker took 5-6 attempts till it was stable for long enough to actually convert the entire document before crashing, giving me a chance to save.

Similar posts on crashes didn't seem to have resolutions on them.

OS: Windows 10 (Corporate IT managed for updates)

FM: 2019 15.0.1.430

Error

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erlingn73238727

Participant

Along with updating to the latest version of Frame, I suggest saving your file as a .MIF. Then close and reopen the MIF and save it again as a FrameMaker file.

Sometimes the MIF conversion cleans up file corruptions.

Matt-Tech Comm Tools

Community Expert

Along with updating, I find that renaming (or deleting) the prefs folder in your Roaming directory often resolves random crashes. https://techcomm.tools/fm-prefs

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

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