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SlowChange
Participant
Oct 1, 2019 9:51 PM UTC
Answered

FrameMaker 2019 says I need to purchase Acrobat DC to print PDF

FrameMaker 2019 will no longer generate PDF versions of my books. It tells me Your Acrobat trial license has expired. Buy now to restore full access to Acrobat. Click okay to buy. When I click cancel, the message just reappears.

 

A version of Acrobat DC was loaded on to the system two months ago with a trial license. We found Apple's Preview a better choice for our needs so we never purchase a full Acrobat DC license. It appears if you don't purchase the Acrobat license, FrameMaker stops working. Anybody else encounter this?

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Jeff_Coatsworth
Jeff_CoatsworthCorrect answer
Community Expert
Oct 2, 2019 11:36 AM UTC

FM by itself includes a "headless" version of Acrobat that it uses for Print to PDF and Save As PDF actions (the Publish to PDF uses a completely different new engine), so you shouldn't have had to load a trial version of the full Acrobat in the first place. I would uninstall all Acrobat versions, test FM again & if it still thinks it needs the trial Acrobat, to reinstall FM and see how it behaves. If after all that, it still doesn't work, contact the FM folks at tcssup@adobe.com.

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6 replies

SlowChangeAuthor
Participant
Oct 2, 2019 2:46 PM UTC

To fix this problem both Acrobat and FrameMaker had to be unstalled and then FrameMaker has to be reinstalled. It appears that Adobe's licensing software was responsilbe for this maylay. Uggg!

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    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    Oct 2, 2019 3:38 PM UTC

    re: It appears that Adobe's licensing software was responsilbe for this maylay.

     

    It's kind of unavoidable. FM has to work with the deminimus PDF path, or the full Acrobat product if installed, both of those share components. Someone deliberately using the full product would want to know when it expired. Automatically attempting to revert to the prior configuration could cause major IT headaches.

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Oct 2, 2019 2:46 PM UTC

    So uninstall all traces of the Acrobat distiller and reader and see if FM works again.

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    Oct 2, 2019 11:36 AM UTC

    FM by itself includes a "headless" version of Acrobat that it uses for Print to PDF and Save As PDF actions (the Publish to PDF uses a completely different new engine), so you shouldn't have had to load a trial version of the full Acrobat in the first place. I would uninstall all Acrobat versions, test FM again & if it still thinks it needs the trial Acrobat, to reinstall FM and see how it behaves. If after all that, it still doesn't work, contact the FM folks at tcssup@adobe.com.

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    SlowChangeAuthor
    Participant
    Oct 2, 2019 2:39 PM UTC
    FrameMaker originally did gernerate PDF documents and continued to even after I oringally installed the trial version of Acrobat DC. It is only after the Acrobat DC trial period experied that FM ceased generation PDF files. For some reason Adobe tied its FM distiller to the Acrobat license.
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    pulkitn
    Adobe Employee
    pulkitn
    Adobe Employee
    Oct 4, 2019 5:32 AM UTC

    It could be due to the fact that Acrobat installs its PDF printer and then  FM Publish PDF with the same Printer.

    After your Acrobat ends, It takes back the PDF printer too.

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