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Chain83
Inspiring
Jan 26, 2021 11:07 AM UTC
Answered

FrameMaker 2019 Update 8 missing from downloads page

We are trying to download the latest update (8) for FrameMaker 2019, but it is missing from the website.

 

The Downloads page only lists up to Update 7 for FM2019:

https://supportdownloads.adobe.com/product.jsp?product=22&platform=Windows

 

But the Fixed Issues page, clearly states there was an Update 8 released recently that fixes a bad bug with .mif files:

https://helpx.adobe.com/framemaker/kb/resolved-issues-framemaker-2019.html

 

(Unfortunately we are unable to use the built-in update-functionality in the software).

 

Does anyone have a link to where it can be found?

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    Chain83Correct answer
    Inspiring
    Feb 3, 2021 8:13 AM UTC

    After contacting Adobe they have posted the update.

    View reply

    26 replies

    Stefan Gentz
    Legend
    Feb 4, 2021 3:03 PM UTC

    We have now updated the Downloads page for Adobe FrameMaker:

     

    https://supportdownloads.adobe.com/product.jsp?product=22&platform=Windows

     

    Update 8 for FrameMaker 2019 is now sorted in properly and available for Download here.

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      JonasDSS
      Participating Frequently
      Feb 4, 2021 6:39 PM UTC

      Excellent. Thanks for the quick help!

       

      Now I just have to wait for a slow IT dept. to get around to approving and installing it! 😴

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      Chain83AuthorCorrect answer
      Inspiring
      Feb 3, 2021 8:13 AM UTC

      After contacting Adobe they have posted the update.

      Translate
      Community Expert
      Winfried RengCommunity Expert
      Community Expert
      Feb 3, 2021 8:21 AM UTC

      Finally. Very good.

      And they added the update 1 for FrameMaker 2020 at the top! Perfect!

      Thank you!

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      Chain83Author
      Inspiring
      Feb 3, 2021 9:03 AM UTC

      Funny enough, they first fixed the position of the FM2020-update.

       

      Then a bit later they added Update 8 for FM2019 ... AT THE BOTTOM and not grouped with the other FM2019 updates near the top. Apparently it is very tricky to add updates anywhere but the bottom. 😂

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      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      Jan 26, 2021 1:21 PM UTC

      Give Support a buzz - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your support contact options.

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      Community Expert
      Winfried RengCommunity Expert
      Community Expert
      Jan 26, 2021 11:22 AM UTC

      You can install the update when you click on Help | Updates.

      I also know that Update 8 is not on this page. Not good. I do not know another page, where you could download it.

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      Chain83Author
      Inspiring
      Jan 26, 2021 11:26 AM UTC

      As I said, unfortunately we are unable to use the built-in update-functionality in the software (Help > Updates is even grayed out). We have very strict IT security policies here, new software installations has to go through review, and no users have admin access, and FrameMaker is distributed via Software Center (and is bundled with some custom plugins).

       

      I'm expecting us to need the installation files for the update. I'm searching all over the place with no luck. 😞

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      K.Daube
      Community Expert
      K.DaubeCommunity Expert
      Community Expert
      Feb 5, 2021 12:40 PM UTC

      Chain83, thanks a lot for Your intervention!

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