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Nicholas208
Participant
Feb 13, 2023 5:34 PM UTC
Question

FrameMaker 2020 dosnt update to 6.5

When trying to update Adobe FrameMaker 2020 6.4 the update screen states there is an update, but nothing else, no button to say "yes" but when we go to close it, it acts like it is updating, and asks if we want to quit the update.  but dose not show any progress, or anything. is there somewhere i can manually download the update and install in, or what is going on...

 

i also notice that FrameMaker is not in my Adobe Creative Cloud app, like i figure it would be.

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6 replies

Matt-Tech Comm Tools
Community Expert
Matt-Tech Comm ToolsCommunity Expert
Community Expert
Feb 13, 2023 10:08 PM UTC

Do you have a specific need for that update?

If not, you might consider installing version 17, FrameMaker 2022 and sidestepping the problem with the updater.

 

-Matt

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-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
Nicholas208Author
Participant
Feb 13, 2023 10:44 PM UTC

no specific need, id go to 2022 if i had it, and it works for out license... its not showing up in Creative Cloud, so I dont know how to get it currently

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Matt-Tech Comm Tools
Community Expert
Matt-Tech Comm ToolsCommunity Expert
Community Expert
Feb 13, 2023 11:04 PM UTC

You should be able to download the 30-day trial and then activate with your Adobe ID.

https://www.adobe.com/products/framemaker/vipdownload.html

 

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-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    Nicholas208Author
    Participant
    Feb 13, 2023 5:36 PM UTC

    correction, this is for 16.0.5 from 16.0.4.1~

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    Community Expert
    Winfried RengCommunity Expert
    Community Expert
    Feb 13, 2023 6:25 PM UTC

    Hi,

     

    Here are the updates:

    https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html

     

    I do not know why your update did not install. Do you have admin privileges?

    Sometimes it helps to restart FrameMaker or Windows.

    Best regards

     

    Winfried

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    Community Expert
    Winfried RengCommunity Expert
    Community Expert
    Feb 13, 2023 6:28 PM UTC

    And yes, FrameMaker is not part of the creative cloud.

    When your update did not install, you checked all processes with ALT tab, didn't you? Sometimes such an update process hides behind the FrameMaker window.

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